At a Glance
- Tasks: Support communities by managing housing issues and providing excellent customer service.
- Company: Join Salix Homes, a passionate housing association making a real impact in Salford.
- Benefits: Enjoy a competitive salary, flexible working, generous holidays, and health benefits.
- Other info: Inclusive culture with opportunities for personal growth and development.
- Why this job: Be part of a meaningful mission to drive positive change in disadvantaged communities.
- Qualifications: Experience in housing or community services with strong customer-facing skills.
The predicted salary is between 30000 - 40000 £ per year.
At Salix Homes we are about so much more than just providing homes, we deliver services and provide support to help our customers to live, grow and thrive. We have an exciting opportunity available for a housing professional to join our housing management team as a Housing Officer. You must have a good understanding of the issues affecting disadvantaged communities and be committed to providing excellent customer service.
The role - What You’ll be doing
If successful, the main duties of your role will include responsibility for:
- Allocations and lettings
- Anti‑social behaviour casework
- Domestic abuse and harassment cases
- Safeguarding and tenancy support
- Tenancy and estate management
- Tenancy changes/mutual exchanges/succession and assignment/left in occupancy
- Investigation of tenancy fraud cases
You will be responsible for a defined geographical ‘patch’ and act as the custodian of your patch ‘owning’ and seeking resolution of customer and community concerns.
What we’re looking for
We are looking for an experienced housing professional with relevant experience of providing customer facing services in a housing, community, or neighbourhood setting.
What we offer as a company
- Annual Salary of up to £37,280
- Up to 34 day’s holiday + bank holidays
- Flexible Working and Family friendly policies
- Generous Defined Contribution Pension Scheme
- Life Assurance worth 3 x annual salary
- Health Cash Plan which also provides a range of discounts including discounted gym membership
- An inclusive and positive colleague culture – Investors in People Gold accredited organisation.
About Our Company At Salix Homes, we’re passionate about creating a brighter future for our customers, our communities, and our people. Since becoming a stand‑alone housing association in 2015, we’ve invested significantly in our homes and services. This year, 2025, marks a significant milestone for us as we celebrate our 10‑year anniversary. Over the past decade, we’ve grown, evolved, and made a lasting impact in Salford. We’ve worked hard to ensure all our properties are safe, modern, desirable, and energy efficient, continually investing in our customers, their homes and communities through an ambitious and ongoing programme of improvement work. We’re also incredibly proud to be one of the first housing associations in the country to achieve a C1 grading under the new Consumer Standards a testament to the quality of the homes we provide and the services we deliver.
If you share our vision of driving positive change, this is your opportunity to be part of something meaningful. Salix Homes are proud to have been awarded membership to the Greater Manchester Good Employment Charter, and we will constantly strive to improve working conditions for our colleagues. Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we’re interested in expanding our workforce diversity, we welcome all applications. We’re proud members of the Armed Forces Covenant and will also invite to interview any disabled candidates who demonstrate the minimum standards for the role. We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.
Housing Officer at Salix Homes employer: ExeTech
At Salix Homes, we pride ourselves on being more than just a housing provider; we are a community-focused organisation dedicated to empowering our customers and enhancing their lives. With a strong commitment to employee well-being, we offer generous benefits including flexible working arrangements, extensive holiday allowances, and a supportive work culture recognised by Investors in People Gold accreditation. Join us in making a meaningful impact in Salford while enjoying opportunities for personal and professional growth in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer at Salix Homes
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by ExeTech.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like ExeTech.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at ExeTech.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at ExeTech. Apply directly through us to stand out!
We think you need these skills to ace Housing Officer at Salix Homes
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of ExeTech. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Officer at Salix Homes, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at ExeTech
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of ExeTech. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
