At a Glance
- Tasks: Manage customer accounts, drive sales growth, and deliver exceptional service.
- Company: Join Certas Energy, the UK's largest independent fuel distributor.
- Benefits: Performance bonuses, career development, ongoing training, and a supportive team.
- Other info: Inclusive workplace committed to safety and professional growth.
- Why this job: Build strong relationships and make a real impact in a dynamic industry.
- Qualifications: Experience in sales, strong communication skills, and a target-driven mindset.
The predicted salary is between 41850 - 51150 £ per year.
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How you’ll power our business as a Customer Account Manager
At Certas Energy we’re keen to take a lead in the industry.
We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative.
Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.
Are you a commercially minded account manager who enjoys building strong customer relationships, driving sales growth and delivering exceptional service?
We're looking for a Customer Account Manager to maximise commercial sales opportunities and enhance the customer experience through consultative selling, account management, cross-selling, upselling and new customer acquisition.
In this role, you'll balance customer retention and profitability by managing a portfolio of commercial customers, identifying growth opportunities and delivering tailored solutions that meet customer needs.
Working within a quality-focused environment, you'll play a key role in exceeding customer expectations through professional communication, collaboration and outstanding service.
At Certas Energy, we’re the UK's largest independent distributor of fuel and lubricants, serving homes, businesses and industries through a nationwide network of depots and delivery operations.
Our people play a vital role in keeping communities, businesses and critical infrastructure moving every day.
With safety at the heart of everything we do, we’re committed to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK's evolving energy needs.
As part of DCC Energy, you’ll join a business that combines the strength of a market‑leading organisation with the support and opportunities to build a rewarding long‑term career.
- What you’ll be doing
- Managing a portfolio of commercial customers tomaximisesales, retention, volumeand margin growth.
- Building strong customer relationships through proactive account management and consultative selling.
- Handling inbound customer enquiries across multiple channels.
- Identifying and securing upselling, cross-sellingand new business opportunities.
- Negotiating pricing tomaximiseprofitability.
- Investigating and resolving customer queries and complaints.
- What we’ll need from you
- Proven experience in telephone sales and consultative selling.
- Strong account management and relationship-building skills.
- Excellent communication and negotiation skills.
- Target-driven andorganisedapproach.
- GCSEMathsand English (or equivalent).
Why join Certas Energy?
At Certas Energy, our people are key to our success. We are committed to creating a safe, inclusiveand supportive environment where everyone can thrive and develop their career.
- What you’ll get from us
- Performance-related bonus opportunities
- Career development and progression opportunities
- Ongoing training and professional development
- Supportive team environment
- Doing right by everyone
People matter at Certas Energy.
We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.
We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Certas Energy.
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Customer Account Manager employer: Exertis (UK) Ltd.
Flogas Britain is an excellent employer that prioritises safety and employee well-being, offering flexible routes and comprehensive ADR training for our Class 1 LPG Drivers. Our supportive work culture fosters teamwork and reliability, while providing opportunities for professional growth in a dynamic environment. Join us to be part of a company that values its employees and ensures they are equipped with the skills needed to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Customer Account Manager at Exertis (UK) Ltd., presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Exertis (UK) Ltd.. Tailor your message to explain why you’re drawn to them and how you can contribute as a Customer Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Exertis (UK) Ltd.:When writing your cover letter, make sure to tailor your message specifically for Exertis (UK) Ltd.. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Exertis (UK) Ltd.
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Exertis (UK) Ltd. that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Exertis (UK) Ltd. that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Exertis (UK) Ltd.’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
