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- Tasks: Lead customer onboarding and ensure they realise value from our SaaS platform.
- Company: Join Exeros Technologies, a leader in AI-powered fleet solutions.
- Benefits: Competitive salary, 28 days leave, hybrid work, and professional development budget.
- Why this job: Shape customer experiences and drive success in a fast-scaling tech environment.
- Qualifications: Experience in customer success, onboarding, or project coordination in B2B tech.
- Other info: Opportunity for rapid progression and exposure to cutting-edge vehicle technology.
The predicted salary is between 52000 - 60000 £ per year.
£52,000 - £60,000 base, D.O.E, 10% Bonus
Location: Hybrid, two days per week in London office
Reporting to: Chief Revenue Officer
Do you want to play a key role in shaping the customer experience in a fast-scaling SaaS business used by major fleet operators? Are you looking for a customer-facing role focused on onboarding, implementation and ensuring customers realise real value from a SaaS platform? Do you enjoy working across Sales, Operations and Product to manage onboarding, solve problems and drive adoption?
ABOUT EXEROS TECHNOLOGIES
Exeros Technologies is a UK leading provider of vehicle safety, video telematics and AI-powered fleet solutions. For over 15 years, the company has been helping fleets reduce risk, improve compliance and enhance operational visibility through its advanced dash camera and video analytics products. With recent investment from Pembroke VCT, Exeros is entering a transformational phase. Evolving from a hardware-led business into a SaaS-first, product-led enterprise built around its flagship platform, VideMatics, an AI-enhanced telematics solution redefining fleet intelligence. Exeros partners with major organisations including the AA, National Highways, the RAC, TfL and Scottish Power among more than 200 other fleets. The company is now seeking an experienced Customer Success Manager to support this next phase of growth and operational transformation.
THE OPPORTUNITY
We are hiring a Customer Success Manager to own the customer journey from Closed Won to first value. This is not a support desk role and it is not a pure project management role. This role is not suited to candidates from purely reactive support or service desk environments. You will sit between Sales, Operations, Product and the customer. The role is to make sure customers are onboarded effectively, deployments stay coordinated, expectations are managed properly and customers start using our products in a way that creates long-term value. You will act as the primary post-sale contact for customers during onboarding and early adoption. You will work closely with our deployment, operations and technical teams but your focus is customer success and ensuring a smooth deployment journey, not doing the technical work yourself. You will manage multiple onboarding projects simultaneously across a range of mid-market and enterprise fleet customers. You will have the opportunity to define process, improve customer onboarding and make a direct impact on adoption, retention, and expansion.
KEY RESPONSIBILITIES
- Own the handover from Sales once a deal is closed
- Lead customer onboarding and implementation kick-off calls / meetings
- Build clear onboarding and deployment plans with agreed milestones
- Coordinate with internal teams across sales, operations, scheduling & installation, product and support
- Keep customers informed, aligned and confident throughout deployment
- Ensure customers complete onboarding and reach first value quickly
- Drive early adoption and ensure customers progress successfully through the customer lifecycle
- Identify delivery risks, adoption issues and commercial blockers early
- You are not directly responsible for closing revenue but you are expected to identify expansion opportunities and play an active role in supporting account growth
- Maintain accurate CRM records, onboarding progress and account health notes
- Help build repeatable post-sale processes, templates and handoff discipline
CANDIDATE PROFILE
We are looking for someone who is commercially aware, highly organised and confident in stakeholder management and customer-facing communication. You do not need to be an engineer but you do need enough technical confidence to work with technical teams and understand implementation detail. You are likely to have experience in one or more of the following:
- Customer Success
- Onboarding / Implementation
- Account Management
- Project Coordination in a B2B technology environment
KEY SKILLS REQUIRED
- Customer communication
- Project and implementation coordination
- Able to manage detail, timelines, dependencies and follow-through
- Strong coordination skills across multiple internal stakeholders
- Written and verbal communication
- Confident using CRM systems and keeping records accurate
- Commercial awareness
- Good commercial judgement and awareness of upsell potential
- Ability to manage multiple moving parts without losing control
- Comfortable escalating issues early rather than hiding them
IDEAL EXPERIENCE
- Experience managing post-sale onboarding for B2B customers
- Experience with SaaS adoption and recurring revenue models
- Experience working with operational deployment or field service teams
- Experience using HubSpot or similar CRM tools
BONUS POINTS for experience in telematics, video telematics, fleet technology, transport, logistics or vehicle-based services
WHAT’S IN IT FOR YOU?
As well as an inclusive, supportive place for you to work, we offer a range of benefits:
- Highly competitive salary with the opportunity to help shape the company’s future
- 28 days paid annual leave (includes Christmas shutdown), excluding bank holidays
- Exposure to the very latest vehicle technology with a learning and development budget for further professional development
- Rapid internal progression opportunities
- Workplace pension scheme
- Hybrid working, with ideally 2 days per week in our London office
- Recognition and rewards for doing great work and adhering to our values
Customer Success Manager in Slough employer: Exeros Technologies
Contact Detail:
Exeros Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to current employees at Exeros Technologies on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding the SaaS landscape. Brush up on customer success strategies, especially in onboarding and implementation. Show us that you know how to drive adoption and create long-term value for customers!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to coordinate with various teams and keep customers informed. Role-play common scenarios with a friend to build your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Exeros team. Let’s make it happen!
We think you need these skills to ace Customer Success Manager in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in onboarding and customer communication, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven customer success or improved processes. We love numbers that tell a story!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can connect with customers and internal teams alike, so don’t be afraid to show us who you are and what makes you passionate about customer success.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at Exeros Technologies
✨Know the Product Inside Out
Before your interview, make sure you understand Exeros Technologies' products, especially the VideMatics platform. Familiarise yourself with how it enhances fleet intelligence and the value it brings to customers. This will help you demonstrate your ability to drive customer success effectively.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you've successfully onboarded customers or managed their expectations. Highlight how you ensured they realised value quickly. This will show that you have the right mindset for a Customer Success Manager role.
✨Demonstrate Strong Coordination Skills
Since this role involves working across multiple teams, be ready to discuss how you've coordinated projects in the past. Share specific instances where you managed timelines and dependencies while keeping all stakeholders informed and aligned.
✨Be Ready to Discuss Challenges
Think of potential challenges you might face in this role, such as managing delivery risks or adoption issues. Prepare to discuss how you would identify and address these challenges early on, showcasing your proactive approach to problem-solving.