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- Tasks: Support and improve a fast-scaling tech platform for major fleet operators.
- Company: Join Exeros Technologies, a leader in AI-powered fleet solutions.
- Benefits: Competitive salary, training, and opportunities for career growth.
- Why this job: Make a real impact by solving complex technical issues for customers.
- Qualifications: Experience with Linux and a passion for tech support.
- Other info: Dynamic team environment with hands-on training provided.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to play a key role in supporting and improving a fast-scaling technology platform used by major fleet operators? Do you enjoy working directly with customers to diagnose and resolve complex technical issues across connected devices and cloud-based platforms? Have you worked with Linux environments and enjoy digging into logs to understand what’s really happening behind a system issue?
Exeros Technologies is a leading UK provider of vehicle safety, video telematics and AI-powered fleet solutions. For over 15 years, the company has been helping fleets reduce risk, improve compliance and enhance operational visibility through its advanced dash camera and video analytics products.
With recent investment from Pembroke VCT, Exeros is entering a transformational phase. Evolving from a hardware-led business into a SaaS-first, product-led enterprise built around its flagship platform, VideMatics, an AI-enhanced telematics solution redefining fleet intelligence. Exeros partners with major organisations including the AA, National Highways, the RAC, TfL and Scottish Power among more than 200 other fleets.
The company is now seeking an IT Project & Technical Support Engineer to support the delivery and reliability of its technology platforms while helping customers maximise the value of Exeros solutions. As the company scales, we are looking for an IT Project & Technical Support Engineer to join our growing support team and play a key role in maintaining and improving customer-facing technical systems.
WHAT YOU WILL DO
This is a hands-on technical support role covering both our physical dashcam and DVR hardware and the VideMatics cloud platform. You will be the go-to person for diagnosing and resolving issues across the full stack from a camera that won’t connect, to a customer who can’t find their footage, to a platform configuration that needs sorting. You will split your time between customer-facing support and working closely with our internal engineering team on escalations and improvements. Full training on our specific hardware and platform will be provided during onboarding, what matters is that you have the technical foundation and the attitude to get up to speed quickly.
WHAT WE EXPECT OF YOU
Onboarding of new customers onto the VideMatics platform - from initial...
Technical Solutions Engineer in London employer: Exeros Technologies
Contact Detail:
Exeros Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Solutions Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios. We recommend setting up mock interviews with friends or using online platforms to get comfortable with articulating your thought process and problem-solving skills.
✨Tip Number 3
Showcase your passion for technology! When you get the chance to chat with potential employers, share your experiences with Linux environments and any projects you've worked on. This will help you stand out as someone who genuinely loves what they do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Exeros Technologies.
We think you need these skills to ace Technical Solutions Engineer in London
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience with Linux environments and any relevant technical skills in your application. We want to see how you can diagnose and resolve complex issues, so don’t hold back on showcasing your problem-solving abilities!
Tailor Your Application: Take a moment to customise your application for the Technical Solutions Engineer role. Mention specific experiences that relate to our technology platform and customer support. This shows us you’re genuinely interested and have done your homework!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s necessary. Make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Exeros!
How to prepare for a job interview at Exeros Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Linux environments and cloud-based platforms. Be ready to discuss how you've diagnosed and resolved technical issues in the past, as this role is all about getting hands-on with complex systems.
✨Showcase Your Customer Support Skills
Since this position involves direct customer interaction, prepare examples of how you've successfully helped customers in previous roles. Highlight your communication skills and your ability to explain technical concepts in a way that's easy for non-techies to understand.
✨Familiarise Yourself with Exeros Technologies
Do some homework on Exeros and their VideMatics platform. Understanding their products and the challenges they face will not only impress your interviewers but also help you tailor your answers to show how you can add value to their team.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about specific technical problems and how you would approach solving them. Think through potential scenarios related to dashcam connectivity or footage retrieval, and be ready to walk your interviewers through your thought process.