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- Tasks: Lead the implementation and optimisation of digital systems in a care environment.
- Company: Join Exemplar Health Care, dedicated to improving lives through digital excellence.
- Benefits: Competitive salary, professional development, and flexible field-based work.
- Other info: Collaborative culture with opportunities for growth and meaningful change.
- Why this job: Make a real impact on care delivery and operational efficiency.
- Qualifications: Experience in digital systems support and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Location: Field-based / Central Services (with travel to services)
Contract: Full-time, Fixed Term Contact (12 Month)
Department: Transformation Team
Salary: Competitive, depending on experience
Drive Digital Excellence. Make a Real Impact. Join Exemplar Health Care. At Exemplar Health Care, our mission is simple: to make every day better for the people we support and the colleagues who care for them. Our digital systems play a critical role in delivering safe, effective, and high-quality care across our services. We are now looking for a System Implementation and Support Manager to ensure our systems are effectively embedded, optimised, and delivering real value across the organisation. If you’re passionate about improving systems, supporting users, and driving meaningful change in a care environment this could be the role for you.
About the Role
You will play a key role in ensuring that digital systems across the organisation are successfully implemented, supported, and continuously improved. Acting as a bridge between operational teams, system design, and governance, you will ensure systems are used effectively, compliantly, and in a way that delivers measurable outcomes. This role combines system implementation with a strong focus on optimisation, user support, and continuous improvement.
Key Responsibilities
- System Optimisation & Support - Act as a subject matter expert for key systems, supporting homes and central teams to improve usage, workflows, and user experience.
- Monitor system performance, adoption, and usage, using data and feedback to identify opportunities for improvement.
- Support ongoing user needs, ensuring systems are used consistently and effectively across services.
- Business Analysis & Continuous Improvement - Identify and articulate business needs, translating them into practical system solutions.
- Support the definition and documentation of requirements aligned to operational, clinical, and regulatory priorities.
- Undertake impact assessments to ensure system changes are well understood and effectively managed.
- Implementation & Testing - Support system implementations, ensuring smooth deployment and effective embedding into operational practice.
- Plan and oversee testing activities, including User Acceptance Testing (UAT).
- Develop and manage transition and cutover plans to ensure controlled and successful system changes.
- Training & Business Readiness - Support the development of business readiness approaches to ensure colleagues are confident and capable in system use.
- Develop and deliver training materials and guidance where required.
- Promote consistent and effective system adoption across the organisation.
- Governance & Reporting - Ensure systems and processes align with organisational policies, regulatory requirements, and governance frameworks.
- Support governance and assurance processes for system changes.
- Produce clear, structured reporting on system performance and improvement activity to inform senior decision-making.
- Stakeholder Engagement - Build strong relationships with operational teams and central functions.
- Act as a key point of contact for system-related queries, challenges, and improvements.
- Manage stakeholder expectations and support the embedding of change across services.
What We’re Looking For
- Experience supporting and implementing digital systems within a care or operational environment.
- Strong understanding of care home operations and rota management processes.
- Experience providing systems training and ongoing user support.
- Ability to analyse data, identify trends, and drive continuous improvement.
- Experience managing multiple activities and priorities simultaneously.
- Excellent communication and stakeholder engagement skills.
- Strong working knowledge of Microsoft Office (Word, Excel, Outlook).
- Ability to work independently and take ownership of outcomes.
- Understanding of governance frameworks, compliance, and regulatory standards.
Why Join Exemplar Health Care?
- A collaborative and values-driven working culture.
- The opportunity to shape and optimise systems that directly support care delivery.
- A role with real impact on operational efficiency and clinical outcomes.
- Ongoing professional development and growth opportunities.
- Flexible, field-based working with support from central teams.
If you’re passionate about systems, improvement, and making a meaningful difference in care, we’d love to hear from you. Apply now and help us enhance the way digital systems support care at Exemplar Health Care.
System Implementation and Support Manager employer: Exemplar Health Care
Contact Detail:
Exemplar Health Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Implementation and Support Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its digital systems. Understand their mission and how your skills can help drive digital excellence. Tailor your responses to show how you can make a real impact in their care environment.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience with system implementation and support clearly and confidently. Highlight specific examples of how you've improved user experience or optimised workflows in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining Exemplar Health Care and making a difference in the lives of those we support.
We think you need these skills to ace System Implementation and Support Manager
Some tips for your application 🫡
Be Thorough with the Application Form: When filling out the online application form, make sure you complete every section. We want to see your full potential, so don’t leave anything blank that could showcase your skills and experience!
Tailor Your CV and Cover Letter: Take a moment to customise your CV and cover letter for the System Implementation and Support Manager role. Highlight your relevant experience in digital systems and care environments, as this will help us see how you fit into our mission.
Showcase Your Passion for Improvement: In your application, let us know why you’re passionate about improving systems and supporting users. Share specific examples of how you've driven meaningful change in previous roles, as this aligns perfectly with what we’re looking for.
Check for Clarity and Professionalism: Before hitting submit, give your application a once-over for clarity and professionalism. We appreciate well-structured applications that are easy to read, so make sure your language is clear and free of typos!
How to prepare for a job interview at Exemplar Health Care
✨Know Your Systems Inside Out
Make sure you have a solid understanding of the digital systems relevant to the role. Familiarise yourself with their functionalities, common issues, and how they can be optimised. This will not only help you answer questions confidently but also demonstrate your passion for improving systems.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've built relationships with operational teams in the past. Be ready to discuss how you managed expectations and supported change. This is crucial for the role, so highlight your communication skills and ability to engage with various stakeholders.
✨Demonstrate Your Analytical Mindset
Be prepared to talk about how you've used data to identify trends and drive improvements in previous roles. Bring specific examples of how your analysis led to successful outcomes. This will show that you can translate business needs into practical system solutions.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as implementing a new system or training users. Think through potential challenges and your strategies for overcoming them. This will showcase your problem-solving skills and readiness for the role.