At a Glance
- Tasks: Support the Operations team to enhance care quality and implement improvement strategies.
- Company: Leading nursing care provider for adults with complex needs across England.
- Benefits: Competitive salary, car allowance, discounts, and professional development opportunities.
- Other info: Flexible working hours and excellent career growth prospects.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: Registered nurse with experience in care management and quality improvement.
The predicted salary is between 56929 - 56929 £ per year.
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12 MONTHS FIXED TERM CONTRACT (MATERNITY COVER)
Location: Covering homes across West Midlands area (Tipton, Kings Heath, Tile Cross, Walsall)
Contract type: 40 hours per week, predominately Monday to Friday but must be flexible
Rate: £56,929 + £3,000 car allowance
We are looking for a highly organised individual who thrives in a fast-paced environment to support our Operations team. Every health care system is built on a complex network of care processes and pathways. The overall objective for the Operational Quality Improvement Managers is to act in a proactive manner to support services to provide and improve the highest standard of care via a systematic, coordinated and coaching approach and for these standards to be sustained.
You will be responsible for supporting the Clinical Director to deliver the Exemplar Quality Strategy – these themes include:
- Clinical Excellence
- Sustainable outstanding quality
- Digital Transformation
- Responsiveness
- Service User Voice
About Exemplar Health Care
Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs. We have over 50 care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.
About the role
As an Operational Quality Improvement Manager with Exemplar Health Care, you’ll:
- Work with the Operational team (Clinical Nurse Managers specifically) to offer support, coach and be action focused.
- Be a link nurse for the company on one of the following specialisms (this role will also include the updating of policies relating to those specialisms and ensuring paperwork used throughout the organisation is relevant and current):
- Nutrition and Hydration (including dysphagia and diabetes)
- Tissue Viability
- Continence
- End of life (to include verification of death)
- Follow an improvement strategy per service focusing on compliance and effectiveness of:
- Quality Assurance (to include clinical stats management, RCA and follow up)
- Care plans and risk assessments
- Action plan compliance
- Support CNMs to update action plans following an Internal Inspection or any external inspection.
- Ensure specialist training analysis reviews are conducted monthly and support is given to ensure optimal compliance with specialist training.
- Assist with the development of quality policies and procedures, quality tools, audit materials and Service User information materials.
- Support the implementation of new initiatives to improve Service User quality of life.
About you
Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork. You’ll also be:
- Registered nurse, ideally with a nursing degree.
- Evidence of further professional development in relation to care, management or quality.
- Ideally a coaching qualification, able to coach and motivate others.
- Strong background in action planning and Service User care focus.
- Excellent written and verbal communication skills.
- Pragmatic in approach with strong problem solving and analytical skills and ability to apply these in complex and challenging situations.
- Able to work collaboratively across the business.
- Able to travel to all locations of the business.
What we offer
We offer great rewards and perks including:
- excellent supervision, peer support, learning opportunities and career prospects
- retail and lifestyle discounts
- free DBS check
- electric car salary sacrifice scheme
- paid NMC membership
- paid access to the RCNi Learning platform
- 24/7 counselling and support
- Blue Light Card eligibility.
How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’
Quality Improvement Manager – West Midlands employer: Exemplar Health Care
Exemplar Health Care is an exceptional employer, offering a supportive and dynamic work environment for Quality Improvement Managers in the West Midlands. With a strong focus on employee development, competitive benefits including a car allowance, and a commitment to maintaining high standards of care, we empower our staff to thrive while making a meaningful impact in the lives of adults with complex needs. Join us to be part of a team that values integrity, teamwork, and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Improvement Manager – West Midlands
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Exemplar Health Care. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Quality Improvement Managers. We should also think about how our past experiences align with their values of fun, integrity, and teamwork.
✨Tip Number 3
Showcase our coaching skills! Since the role involves supporting and motivating others, we should be ready to share examples of how we've successfully coached or mentored colleagues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re serious about joining the team at Exemplar Health Care.
We think you need these skills to ace Quality Improvement Manager – West Midlands
Some tips for your application 🫡
Be Thorough with Your Application:Make sure to fill out every section of the application form completely. We want to see your skills and experiences shine, so don’t leave anything out!
Tailor Your CV and Cover Letter:Customise your CV and cover letter to highlight how your experience aligns with the Quality Improvement Manager role. We love seeing how you can contribute to our values and objectives!
Showcase Your Communication Skills:Since excellent written communication is key for this role, make sure your application is clear and concise. We appreciate a well-structured application that reflects your attention to detail.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Exemplar Health Care
✨Know Your Quality Improvement Strategies
Familiarise yourself with the key themes of the Exemplar Quality Strategy, such as Clinical Excellence and Digital Transformation. Be ready to discuss how your experience aligns with these areas and how you can contribute to improving care standards.
✨Showcase Your Coaching Skills
Since the role involves coaching and supporting Clinical Nurse Managers, prepare examples of how you've successfully coached others in the past. Highlight your ability to motivate and guide teams towards achieving quality improvement goals.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in previous roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Engage with the Service User Voice
Understand the importance of the Service User Voice in quality improvement. Think of ways you've previously incorporated feedback from service users into care plans or quality initiatives, and be ready to share these insights during the interview.
