At a Glance
- Tasks: Support the Operations team to enhance care quality and implement improvement strategies.
- Company: Exemplar Health Care, a leading provider for adults with complex needs.
- Benefits: Competitive salary, car allowance, learning opportunities, and lifestyle discounts.
- Other info: Flexible working hours and excellent career progression opportunities.
- Why this job: Make a real difference in healthcare while developing your career in a supportive environment.
- Qualifications: Registered nurse with strong communication and coaching skills.
Quality Improvement Manager - 12 MONTHS FIXED TERM CONTRACT (MATERNITY COVER)
Location: Covering homes across West Midlands area (Tipton, Kings Heath, Tile Cross, Walsall)
Contract type: 40 hours per week, predominately Monday to Friday but must be flexible
Rate: £56,929 + £3,000 car allowance
We are looking for a highly organised individual who thrives in a fast-paced environment to support our Operations team. The overall objective for the Operational Quality Improvement Managers is to act in a proactive manner to support services to provide and improve the highest standard of care via a systematic, coordinated and coaching approach.
You will be responsible for supporting the Clinical Director to deliver the Exemplar Quality Strategy – these themes include:
- Clinical Excellence
- Sustainable outstanding quality
- Digital Transformation
- Responsiveness
- Service User Voice
About the role
As an Operational Quality Improvement Manager with Exemplar Health Care, you’ll:
- Work with the Operational team (Clinical Nurse Managers specifically) to offer support, coach and be action focused.
- Be a link nurse for the company on one of the following specialisms (this role will also include the updating of policies relating to those specialisms and ensuring paperwork used throughout the organisation is relevant and current):
- Nutrition and Hydration (including dysphagia and diabetes)
- Tissue Viability
- Continence
- End of life (to include verification of death)
- Follow an improvement strategy per service focusing on compliance and effectiveness of:
- Quality Assurance (to include clinical stats management, RCA and follow up)
- Care plans and risk assessments
- Action plan compliance
- Support CNMs to update action plans following an Internal Inspection or any external inspection.
- Ensure specialist training analysis reviews are conducted monthly and support is given to ensure optimal compliance with specialist training.
- Assist with the development of quality policies and procedures, quality tools, audit materials and Service User information materials.
- Support the implementation of new initiatives to improve Service User quality of life.
About you
Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork. You’ll also be:
- Registered nurse, ideally with a nursing degree.
- Evidence of further professional development in relation to care, management or quality.
- Ideally a coaching qualification, able to coach and motivate others.
- Strong background in action planning and Service User care focus.
- Excellent written and verbal communication skills.
- Pragmatic in approach with strong problem solving and analytical skills and ability to apply these in complex and challenging situations.
- Able to work collaboratively across the business.
- Able to travel to all locations of the business.
What we offer
We offer great rewards and perks including:
- Excellent supervision, peer support, learning opportunities and career prospects
- Retail and lifestyle discounts
- Free DBS check
- Electric car salary sacrifice scheme
- Paid NMC membership
- Paid access to the RCNi Learning platform
- 24/7 counselling and support
- Blue Light Card eligibility.
How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’. Please note, this role is not eligible for sponsorship. Candidates without an existing visa or right to work in the UK are unlikely to be suitable for the post.
Quality Improvement Manager employer: Exemplar Health Care
Exemplar Health Care is an exceptional employer, offering a supportive and dynamic work environment for Quality Improvement Managers in the West Midlands. With a strong focus on employee development, competitive benefits including a car allowance, and a commitment to maintaining high standards of care, we empower our staff to thrive while making a meaningful impact in the lives of adults with complex needs. Join us to be part of a team that values integrity, teamwork, and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Improvement Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Exemplar Health Care on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Quality Improvement Manager.
✨Tip Number 2
Prepare for the interview by brushing up on the key themes of the Exemplar Quality Strategy. We want to show that we’re not just familiar with clinical excellence but also passionate about sustainable quality and service user voice.
✨Tip Number 3
Practice our responses to common interview questions, especially those around coaching and action planning. We need to demonstrate our problem-solving skills and how we can motivate others to improve care standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows we’re serious about joining the Exemplar Health Care team.
We think you need these skills to ace Quality Improvement Manager
Some tips for your application 🫡
Be Thorough with the Application Form:When you’re filling out the application form, make sure to complete every section. We want to see your full potential, so don’t leave anything blank that could showcase your skills and experience!
Tailor Your CV and Cover Letter:Make your CV and cover letter specific to the Quality Improvement Manager role. Highlight your relevant experience and how it aligns with our values and the responsibilities mentioned in the job description. We love seeing how you fit into our team!
Showcase Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Exemplar Health Care!
How to prepare for a job interview at Exemplar Health Care
✨Know Your Quality Improvement Strategies
Familiarise yourself with the key themes of the Exemplar Quality Strategy, such as Clinical Excellence and Digital Transformation. Be ready to discuss how your experience aligns with these areas and how you can contribute to improving care standards.
✨Showcase Your Coaching Skills
Since the role involves coaching and supporting Clinical Nurse Managers, prepare examples of how you've successfully coached others in the past. Highlight your ability to motivate and guide teams towards achieving quality improvement goals.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in previous roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Emphasise Teamwork and Collaboration
This position requires working collaboratively across various teams. Share experiences where you've successfully worked with others to achieve a common goal, and express your commitment to fostering a team-oriented environment.
