At a Glance
- Tasks: Be the go-to person for IT support, solving tech issues and helping users daily.
- Company: Join Exemplar Health Care, a top nursing care provider for adults with complex needs.
- Benefits: Enjoy perks like retail discounts, 25 days leave, and free DBS checks.
- Other info: Remote work options available; great for students looking to kickstart their IT career.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Need 2 years of 1st line support experience and GCSEs in English & Maths.
The predicted salary is between 22000 - 30000 € per year.
Exemplar Health Care Support Centre, Sheffield
IT Service Desk Analyst
This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation.
About the role
- Act as the first point of contact for all IT support queries
- Answer calls, emails and self‑service tickets promptly
- Log and categorise incidents and service requests accurately
- Provide first‑line troubleshooting for hardware, software and network issues
- Guide users through solutions in a clear and friendly manner
- Escalate complex or unresolved issues to second‑line support
- Maintain detailed and accurate records in the ticketing system
- Set up and configure new user accounts, equipment and basic software
- Support password resets and access requests
About you
- Proven 1st line Service Desk support (minimum 2 years)
- Supporting Windows 11 and Microsoft 365
- Knowledge of Windows Server Operating Systems (2016, 2019)
- Strong work ethic and self‑motivation with the ability to work under pressure
- Knowledge of networking technologies TCP/IP, DNS, LAN, WAN, DHCP
- Active Directory experience
- Sophos
- Draytek
- Barracuda
- Datto
- Mac OS experience
- Manage Engine – Exchange Plus and AD Manager Plus
Qualifications
- GCSE’s at Grade C or above in English & Mathematics or equivalent
- Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification
What we offer
- Excellent supervision, peer support, learning opportunities and career prospects
- Retail and lifestyle discounts
- Free DBS check
- 24/7 counselling and support
- 25 days annual leave allowance plus bank holidays
- Blue Light Card eligibility
How to apply
Sound good? We’d love to hear from you. Click the button to "APPLY NOW".
IT Service Desk Analyst in Sheffield employer: Exemplar Health Care
Exemplar Health Care is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in Sheffield, our IT Service Desk Analyst role provides a stable and rewarding environment with excellent benefits, including 25 days of annual leave, retail discounts, and comprehensive support services. Join us to make a meaningful impact while advancing your career in a leading nursing care provider for adults with complex needs.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in Sheffield
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 11, Microsoft 365, and networking protocols like TCP/IP and DNS. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock support scenarios with friends or family. Being able to clearly explain technical issues and solutions is crucial for a Service Desk Analyst, so honing this skill can set you apart from other candidates.
✨Tip Number 3
Research Exemplar Health Care and understand their mission and values. Tailoring your conversation during the interview to align with their goals will show that you are not just looking for any job, but are genuinely interested in contributing to their organisation.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your understanding of the role and the company. Inquiring about their IT support processes or opportunities for professional development can demonstrate your enthusiasm and forward-thinking mindset.
We think you need these skills to ace IT Service Desk Analyst in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided 1st line service desk support. Emphasise your skills with Windows 11, Microsoft 365, and customer service.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for IT support and your understanding of the role. Mention specific experiences that demonstrate your troubleshooting skills and ability to communicate effectively with users.
Highlight Relevant Qualifications:Include any industry-standard qualifications you possess, such as CompTIA certifications or ITIL Foundation. If you have GCSEs in English and Mathematics, make sure these are clearly stated.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Service Desk Analyst.
How to prepare for a job interview at Exemplar Health Care
✨Know Your Technical Stuff
Make sure you're familiar with the key technologies mentioned in the job description, like Windows 11, Microsoft 365, and networking basics. Brush up on troubleshooting common hardware and software issues, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Show Off Your Customer Service Skills
As a 1st Line Service Desk Analyst, excellent communication and customer service skills are crucial. Prepare examples of how you've successfully helped users in the past, focusing on your ability to guide them through solutions in a friendly manner.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you might need to troubleshoot a problem on the spot. Practice thinking aloud as you work through these scenarios, showing your thought process and how you approach problem-solving.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
