At a Glance
- Tasks: Support the Operations team to enhance care quality and implement improvement strategies.
- Company: Exemplar Health Care, a leading provider for adults with complex needs.
- Benefits: Competitive salary, car allowance, learning opportunities, and retail discounts.
- Other info: Flexible working hours and excellent career progression opportunities.
- Why this job: Make a real difference in healthcare while developing your career in a supportive environment.
- Qualifications: Registered nurse with experience in care management and quality improvement.
The predicted salary is between 56929 - 56929 £ per year.
We are looking for a highly organised individual who thrives in a fast-paced environment to support our Operations team. Every health care system is built on a complex network of care processes and pathways. The overall objective for the Operational Quality Improvement Managers is to act in a proactive manner to support services to provide and improve the highest standard of care via a systematic, coordinated and coaching approach and for these standards to be sustained.
You will be responsible for supporting the Clinical Director to deliver the Exemplar Quality Strategy. These themes include:
- Clinical Excellence
- Sustainable outstanding quality
- Digital Transformation
- Responsiveness
- Service User Voice
As an Operational Quality Improvement Manager with Exemplar Health Care, you'll:
- Work with the Operational team (Clinical Nurse Managers specifically) to offer support, coach and be action focused.
- Be a link nurse for the company on one of the following specialisms (this role will also include the updating of policies relating to those specialisms and ensuring paperwork used throughout the organisation is relevant and current):
- Nutrition and Hydration (including dysphagia and diabetes)
- Tissue Viability
- Continence
- End of life (to include verification of death)
- Follow an improvement strategy per service focusing on compliance and effectiveness of:
- Quality Assurance (to include clinical stats management, RCA and follow up)
- Care plans and risk assessments
- Action plan compliance
- Support CNMs to update action plans following an Internal Inspection or any external inspection.
- Ensure specialist training analysis reviews are conducted monthly and support is given to ensure optimal compliance with specialist training.
- Assist with the development of quality policies and procedures, quality tools, audit materials and Service User information materials.
- Support the implementation of new initiatives to improve Service User quality of life.
Above all, you're someone who identifies with our values of fun, integrity, responsiveness, success and teamwork. You'll also be:
- Registered nurse, ideally with a nursing degree.
- Evidence of further professional development in relation to care, management or quality.
- Ideally a coaching qualification, able to coach and motivate others.
- Strong background in action planning and Service User care focus.
- Excellent written and verbal communication skills.
- Pragmatic in approach with strong problem solving and analytical skills and ability to apply these in complex and challenging situations.
- Able to work collaboratively across the business.
- Able to travel to all locations of the business.
We offer great rewards and perks including:
- Excellent supervision, peer support, learning opportunities and career prospects
- Retail and lifestyle discounts
- Free DBS check
- Electric car salary sacrifice scheme
- Paid NMC membership
- Paid access to the RCNi Learning platform
- 24/7 counselling and support
- Blue Light Card eligibility.
Sound good? We'd love to hear from you.
Quality Improvement Manager in Birmingham employer: Exemplar Health Care
Exemplar Health Care is an exceptional employer, offering a supportive and dynamic work environment for Quality Improvement Managers in the West Midlands. With a strong focus on employee development, competitive benefits including a car allowance, and a commitment to delivering outstanding care, we empower our staff to thrive while making a meaningful impact in the lives of adults with complex needs. Join us to be part of a team that values integrity, teamwork, and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Improvement Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Exemplar Health Care. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Exemplar's values and recent projects. Show us how your experience aligns with their mission to improve care quality.
✨Tip Number 3
Practice your answers to common interview questions. Think about how you can demonstrate your coaching skills and problem-solving abilities. We want to see you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Exemplar Health Care.
We think you need these skills to ace Quality Improvement Manager in Birmingham
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Quality Improvement Manager and tailor your application to highlight how your skills and experiences match our needs.
Showcase Your Experience:When filling out the application form, don’t hold back! Share specific examples from your past roles that demonstrate your ability to improve quality and support teams. We want to see how you've made a difference in previous positions.
Be Clear and Concise:Keep your writing clear and to the point. Use bullet points where possible to make it easy for us to read through your application. Remember, we’re looking for someone who can communicate effectively, so let that shine through!
Apply Through Our Website:Make sure you apply through our website to ensure your application gets to us directly. It’s the best way to make sure we see your application and can review it properly. We can’t wait to hear from you!
How to prepare for a job interview at Exemplar Health Care
✨Know Your Quality Improvement Strategies
Familiarise yourself with the key themes of the Exemplar Quality Strategy, such as Clinical Excellence and Digital Transformation. Be ready to discuss how your experience aligns with these areas and how you can contribute to improving care standards.
✨Showcase Your Coaching Skills
Since the role involves coaching and supporting Clinical Nurse Managers, prepare examples of how you've successfully coached others in the past. Highlight specific situations where your guidance led to improved outcomes or compliance.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss complex situations you've faced in previous roles and how you approached problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Engage with the Service User Voice
Understand the importance of the Service User Voice in quality improvement. Think of ways you've incorporated feedback from service users into your work and be ready to share these insights during the interview.
