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- Tasks: Provide first-line IT support and troubleshoot hardware, software, and network issues.
- Company: Join Exemplar Health Care, a leading nursing care provider in the UK.
- Benefits: Enjoy competitive salary, 25 days leave, retail discounts, and free DBS check.
- Why this job: Make a difference in healthcare while developing your IT skills in a supportive environment.
- Qualifications: 2+ years of 1st line support experience and strong customer service skills required.
- Other info: Great career growth opportunities and a friendly team atmosphere.
The predicted salary is between 22000 - 30000 £ per year.
IT Service Desk Analyst
Exemplar Health Care Support Centre, Sheffield
Position: IT Service Desk Analyst (1st line)
Location: 17 Europa View, Sheffield, S9 1XH
Contract type: Permanent, full time
Rate: £26,500 per annum
This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation.
About Exemplar Health Care
Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs. We have 50+ care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.
About the role
- Act as the first point of contact for all IT support queries
- Answer calls, emails and self-service tickets promptly
- Log and categorise incidents and service requests accurately
- Provide first-line troubleshooting for hardware, software and network issues
- Guide users through solutions in a clear and friendly manner
- Escalate complex or unresolved issues to second-line support
- Maintain detailed and accurate records in the ticketing system
- Set up and configure new user accounts, equipment and basic software
- Support password resets and access requests
About you
- Proven 1st line Service Desk support (min 2 years)
- Supporting Windows 11 and Microsoft 365
- Excellent customer service skills
- Knowledge of Windows Server Operating Systems (2016, 2019)
- Strong work ethic and self-motivation with the ability to work under pressure
- Knowledge of networking technologies TCP/IP, DNS, LAN, WAN, DHCP
- Active Directory
- iPhones
Desirable systems experience
- Intune
- iOS / iPad
- SolarWinds Service Desk
- Sophos
- Draytek
- Barracuda
- Datto
- Mac OS experience
- Manage Engine – Exchange Plus and AD Manager Plus
Qualifications
- GCSE’S at Grade C or above in English & Mathematics or equivalent
- Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification
- ITIL Foundation Qualification (desirable)
What we offer
- Excellent supervision, peer support, learning opportunities and career prospects
- Retail and lifestyle discounts
- Free DBS check
- 24/7 counselling and support
- 25 days annual leave allowance plus bank holidays
- Blue Light Card eligibility
How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’. For an informal chat about joining us, please contact our Talent Specialist Recruiter Lisandra Ferreira on LFerreira@exemplarhc.com
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IT Service Desk Analyst employer: Exemplar Health Care Services Limited
Contact Detail:
Exemplar Health Care Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Exemplar Health Care. Understand their mission and values, and think about how your skills as an IT Service Desk Analyst can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be the first point of contact for IT support queries, brush up on common issues related to Windows 11 and Microsoft 365. Being able to demonstrate your problem-solving abilities during the interview will definitely impress them.
✨Tip Number 3
Show off your customer service skills! Remember, this role is all about helping users. Be ready to share examples of how you've provided excellent support in the past. A friendly and clear communication style will go a long way in making a great impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions, you can reach out to Lisandra Ferreira for an informal chat. We’re here to help you land that job!
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st line support and any relevant qualifications. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your expertise!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Service Desk Analyst role at Exemplar Health Care. Let us know how your background makes you a great fit for our team.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be helping others with their IT queries!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Exemplar Health Care Services Limited
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and networking technologies like TCP/IP and DNS. Being able to discuss these topics confidently will show that you're ready to tackle the technical challenges of the role.
✨Customer Service is Key
Since this role involves a lot of interaction with users, practice your customer service skills. Think about how you can guide users through solutions in a friendly and clear manner. Prepare examples of how you've handled difficult situations in the past.
✨Familiarise Yourself with the Company
Do a bit of research on Exemplar Health Care and their mission. Understanding their focus on supporting adults with complex needs will help you align your answers with their values during the interview.
✨Prepare for Common Questions
Anticipate questions related to first-line support scenarios, such as how you would handle a specific IT issue or how you prioritise tasks. Practising your responses will help you feel more confident and articulate during the interview.