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- Tasks: Lead the implementation and optimisation of digital systems in a care environment.
- Company: Join Exemplar Health Care, a values-driven organisation transforming care delivery.
- Benefits: Enjoy flexible working, professional development, and a supportive culture.
- Why this job: Make a real impact on care quality and operational efficiency.
- Qualifications: Experience in digital systems support and strong communication skills required.
- Other info: Collaborative team environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Exemplar Health Care Support Centre, Sheffield
Location: Field-based / Central Services (with travel to services)
Contract: Full-time, Fixed Term Contract (12 Month)
Department: Transformation Team
Salary: Competitive, depending on experience
Drive Digital Excellence. Make a Real Impact. Join Exemplar Health Care. At Exemplar Health Care, our mission is simple: to make every day better for the people we support and the colleagues who care for them. Our digital systems play a critical role in delivering safe, effective, and high-quality care across our services. We are now looking for a System Implementation and Support Manager to ensure our systems are effectively embedded, optimised, and delivering real value across the organisation. If you’re passionate about improving systems, supporting users, and driving meaningful change in a care environment—this could be the role for you.
About the Role
You will play a key role in ensuring that digital systems across the organisation are successfully implemented, supported, and continuously improved. Acting as a bridge between operational teams, system design, and governance, you will ensure systems are used effectively, compliantly, and in a way that delivers measurable outcomes. This role combines system implementation with a strong focus on optimisation, user support, and continuous improvement.
Key Responsibilities
- Act as a subject matter expert for key systems, supporting homes and central teams to improve usage, workflows, and user experience
- Monitor system performance, adoption, and usage, using data and feedback to identify opportunities for improvement
- Support ongoing user needs, ensuring systems are used consistently and effectively across services
- Business Analysis & Continuous Improvement
- Identify and articulate business needs, translating them into practical system solutions
- Support the definition and documentation of requirements aligned to operational, clinical, and regulatory priorities
- Undertake impact assessments to ensure system changes are well understood and effectively managed
- Implementation & Testing
- Support system implementations, ensuring smooth deployment and effective embedding into operational practice
- Plan and oversee testing activities, including User Acceptance Testing (UAT)
- Develop and manage transition and cutover plans to ensure controlled and successful system changes
- Training & Business Readiness
- Support the development of business readiness approaches to ensure colleagues are confident and capable in system use
- Develop and deliver training materials and guidance where required
- Promote consistent and effective system adoption across the organisation
- Governance & Reporting
- Ensure systems and processes align with organisational policies, regulatory requirements, and governance frameworks
- Support governance and assurance processes for system changes
- Produce clear, structured reporting on system performance and improvement activity to inform senior decision-making
- Stakeholder Engagement
- Build strong relationships with operational teams and central functions
- Act as a key point of contact for system-related queries, challenges, and improvements
- Manage stakeholder expectations and support the embedding of change across services
What We’re Looking For
Skills & Experience
- Experience supporting and implementing digital systems within a care or operational environment
- Strong understanding of care home operations and rota management processes
- Experience providing systems training and ongoing user support
- Ability to analyse data, identify trends, and drive continuous improvement
- Experience managing multiple activities and priorities simultaneously
- Excellent communication and stakeholder engagement skills
- Strong working knowledge of Microsoft Office (Word, Excel, Outlook)
- Ability to work independently and take ownership of outcomes
- Understanding of governance frameworks, compliance, and regulatory standards
For an extensive list of required skills and experience please see the job description attached to the job advert via our website.
Why Join Exemplar Health Care?
- A collaborative and values‑driven working culture
- The opportunity to shape and optimise systems that directly support care delivery
- A role with real impact on operational efficiency and clinical outcomes
- Ongoing professional development and growth opportunities
- Flexible, field-based working with support from central teams
Apply Today
If you’re passionate about systems, improvement, and making a meaningful difference in care, we’d love to hear from you. Apply now and help us enhance the way digital systems support care at Exemplar Health Care.
About Exemplar Health Care
Exemplar Health Care began as a healthcare consultancy and training firm. But we soon saw a gap in the sector: a lack of care homes for younger adults living with complex needs. That insight shaped the mission we still live by today - to transform complex care and provide fulfilling opportunities for the people who need it most. We’re now proud to have more than 60 care homes across England, providing nursing care for adults living with dementia, neuro‑disabilities, mental health conditions, and physical disabilities.
Whoever you are, and whatever experience you bring, there are lots of ways you can help us make every day better for the people we support. The people we support have unique needs and stories, but one thing stays the same across all our homes - we empower individuals to achieve personal goals in a safe and supportive environment.
Every new colleague attends an induction to learn about our company and complete mandatory and role‑specific training, equipping you with the skills and knowledge to deliver exceptional care. Whether your goals are in care, nursing, management, quality or support, we provide the confidence, skills and knowledge to help you excel in your role and advance your career, if you wish. Happy, healthy colleagues mean better care for those we support.
We offer a range of initiatives to ensure our colleagues thrive in safe and supportive environments. From paid RCNi Learning access and NMC PIN payments for nurses to lifestyle and retail discounts for everyone, our rewards ensure your career is as fulfilling as it is rewarding. From care homes to central support services, everyone plays a vital role. Hear from colleagues across various roles about what it’s like to work with us.
System Implementation and Support Manager in Sheffield employer: Exemplar Health Care Group.
Contact Detail:
Exemplar Health Care Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Implementation and Support Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Exemplar Health Care. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Exemplar Health Care's values and mission. Show us how your passion for improving systems aligns with our goal of making every day better for those we support.
✨Tip Number 3
Practice your responses to common interview questions, especially around system implementation and user support. We want to see how you can drive digital excellence and make a real impact!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us that you're genuinely interested in the role.
We think you need these skills to ace System Implementation and Support Manager in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with digital systems in a care environment. We want to see how your skills align with our mission at Exemplar Health Care!
Showcase Your Impact: When detailing your previous roles, focus on the measurable outcomes you achieved. We love seeing how you've driven improvements and made a real difference in your past positions.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate clarity as it reflects your communication skills, which are key for this role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Exemplar Health Care Group.
✨Know Your Systems Inside Out
Make sure you have a solid understanding of the digital systems relevant to the role. Familiarise yourself with their functionalities, benefits, and any common issues users face. This will help you demonstrate your expertise and show how you can support and optimise these systems effectively.
✨Showcase Your Communication Skills
As a System Implementation and Support Manager, you'll need to engage with various stakeholders. Prepare examples of how you've successfully communicated complex information in the past. Highlight your ability to build relationships and manage expectations, as this is crucial for ensuring smooth system adoption.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think about past experiences where you've implemented changes or improved processes. Be ready to discuss how you identified needs, developed solutions, and measured success.
✨Demonstrate Your Passion for Continuous Improvement
Exemplar Health Care values ongoing development, so be prepared to talk about how you stay updated on industry trends and best practices. Share your ideas on how to enhance system performance and user experience, showing that you're committed to making a real impact in the care environment.