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- Tasks: Deliver exceptional customer service and technical support for ERP and Field Service Management systems.
- Company: Join a tech-driven company with a fast-paced, supportive environment.
- Benefits: Flexible hybrid work, comprehensive training, and an attractive salary package.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in Engineering, IT, or ERP systems; strong problem-solving and communication skills.
- Other info: Great opportunity for career growth in a vibrant office atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity within our Support Department for an enthusiastic individual looking for a fresh challenge in a technology-driven company and a fast-paced environment. As part of the Exel Support Desk team, you will play a key role in delivering exceptional customer service to users of our ERP and Field Service Management business systems. This is a technical role suited to a motivated team player with energy, a positive attitude toward learning, and a commitment to excellence.
The ideal candidate will have:
- Experience or background in Engineering, Field Service, Accounting, ERP Systems, or IT
- A solid understanding of Relational Databases (e.g., MSSQL)
- A logical approach to problem-solving and strong attention to detail
- The ability to work independently, quickly, and accurately under pressure
- An appreciation of the urgency in responding to customer enquiries
- Experience providing technical advice and support to software users
- Excellent communication skills with strong verbal and written English
This is a full-time position based at our Head Office in Long Eaton, Nottingham, with the flexibility to work from home as part of our hybrid approach. We offer comprehensive training and an attractive package based on skills and experience for the right candidate.
Support Desk Analyst in Nottingham employer: Exel Computer Systems plc
Contact Detail:
Exel Computer Systems plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Desk Analyst in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Exel Support Desk and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about providing technical support, think of common issues users might face with ERP systems and how you'd resolve them. This will prepare you for any scenario during interviews.
✨Tip Number 3
Show off your communication skills! Whether it's in an interview or a casual chat, make sure you articulate your thoughts clearly. Remember, you'll be helping users, so demonstrating your ability to explain technical concepts simply is key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Support Desk Analyst in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant background in Engineering, Field Service, or ERP systems to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for the role and the company. Share specific examples of how your problem-solving skills and attention to detail have made a difference in previous roles.
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application is clear and concise. Use strong, positive language to convey your passion for customer service and technical support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Exel Computer Systems plc
✨Know Your Tech
Brush up on your knowledge of ERP systems and relational databases like MSSQL. Be ready to discuss how you've used these technologies in past roles or projects, as this will show your technical prowess and understanding of the tools they'll expect you to work with.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your logical approach and attention to detail when resolving customer queries.
✨Communicate Clearly
Since excellent communication is key for this role, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to provide support to users who may not have a technical background, which is crucial for a Support Desk Analyst.
✨Emphasise Your Team Spirit
As a motivated team player, be prepared to discuss how you collaborate with others. Share experiences where you contributed to a team effort, especially in high-pressure situations, to show that you can thrive in a fast-paced environment while maintaining a positive attitude.