At a Glance
- Tasks: Manage customer orders and ensure exceptional service throughout the order lifecycle.
- Company: Leading international supplier in the automotive industry with a focus on innovation.
- Benefits: Dynamic work environment, career growth opportunities, and a commitment to diversity.
- Other info: Join a diverse team dedicated to excellence and customer satisfaction.
- Why this job: Be the key contact for clients and build lasting relationships while ensuring satisfaction.
- Qualifications: 2-3 years in customer service, ERP experience preferred, and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
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REPORTS TO: UK & Ireland Customer Service Manager
Our client is a large, international Tier 1 supplier in the automotive industry. With a global presence and a reputation for excellence, they are a market leader known for providing high-quality parts and components to a wide range of manufacturers. They are a dynamic company with a strong focus on innovation and customer satisfaction, making it a great place to grow your career.
Mission
This role is responsible for ensuring an exceptional customer experience by managing the end-to-end lifecycle of customer orders and service requests. This role involves coordinating closely with various internal teams, including the Supply Chain and Account Management departments, to guarantee the timely and accurate delivery of goods and services. You\'ll be the main point of contact for clients, helping to maintain strong, lasting relationships.
Responsibilities
- Manage customer orders from placement to delivery, including manual entry and processing through the company\'s ERP system.
- Coordinate with the Supply Chain department to handle special order variations and ensure smooth logistics.
- Verify and process debit and credit notes, directing information to the appropriate departments such as Quality, Supply Chain, and Sales.
- Support the Controlling department by providing documentation for special transports, rebates, and price adjustments.
- Maintain accurate customer sales data, including price lists, contracts, and agreement updates, in coordination with the Account Manager.
Requirements
- Minimum of 2-3 years of professional experience in a customer service or a similar client-facing role.
- Experience with Enterprise Resource Planning (ERP) software; experience with JDE is a plus.
- Excellent communication and problem-solving skills, with a strong focus on delivering exceptional customer service.
- Highly organised and detail-oriented, with the ability to manage multiple tasks and priorities effectively.
ExecutiveSurf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. ExecutiveSurf is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Customer Service UK & Ireland in Bromsgrove employer: ExecutiveSurf | Certified B Corp
As a leading global professional services firm, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our UK division not only offers a competitive salary and benefits package but also provides the unique opportunity to lead a high-performing finance team in a hybrid work environment, allowing for flexibility and work-life balance. Join us to be part of a collaborative team where your strategic insights will directly influence our commercial success and organisational transformation.
Contact Details:
ExecutiveSurf | Certified B Corp Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service UK & Ireland in Bromsgrove
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ExecutiveSurf | Certified B Corp. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ExecutiveSurf | Certified B Corp before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service UK & Ireland in Bromsgrove
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ExecutiveSurf | Certified B Corp:Your cover letter is your chance to shine! Tell us why you want to work at ExecutiveSurf | Certified B Corp specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ExecutiveSurf | Certified B Corp!
How to prepare for a job interview at ExecutiveSurf | Certified B Corp
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
