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- Tasks: Manage customer orders and ensure exceptional service throughout the order lifecycle.
- Company: Leading international supplier in the automotive industry with a focus on innovation.
- Benefits: Dynamic work environment, career growth opportunities, and a commitment to diversity.
- Why this job: Be the key contact for clients and build lasting relationships while ensuring satisfaction.
- Qualifications: 2-3 years in customer service, ERP experience preferred, and strong communication skills.
- Other info: Join a diverse team dedicated to excellence and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
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REPORTS TO: UK & Ireland Customer Service Manager
Our client is a large, international Tier 1 supplier in the automotive industry. With a global presence and a reputation for excellence, they are a market leader known for providing high-quality parts and components to a wide range of manufacturers. They are a dynamic company with a strong focus on innovation and customer satisfaction, making it a great place to grow your career.
Mission
This role is responsible for ensuring an exceptional customer experience by managing the end-to-end lifecycle of customer orders and service requests. This role involves coordinating closely with various internal teams, including the Supply Chain and Account Management departments, to guarantee the timely and accurate delivery of goods and services. You\\\’ll be the main point of contact for clients, helping to maintain strong, lasting relationships.
Responsibilities
- Manage customer orders from placement to delivery, including manual entry and processing through the company\\\’s ERP system.
- Coordinate with the Supply Chain department to handle special order variations and ensure smooth logistics.
- Verify and process debit and credit notes, directing information to the appropriate departments such as Quality, Supply Chain, and Sales.
- Support the Controlling department by providing documentation for special transports, rebates, and price adjustments.
- Maintain accurate customer sales data, including price lists, contracts, and agreement updates, in coordination with the Account Manager.
Requirements
- Minimum of 2-3 years of professional experience in a customer service or a similar client-facing role.
- Experience with Enterprise Resource Planning (ERP) software; experience with JDE is a plus.
- Excellent communication and problem-solving skills, with a strong focus on delivering exceptional customer service.
- Highly organised and detail-oriented, with the ability to manage multiple tasks and priorities effectively.
ExecutiveSurf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. ExecutiveSurf is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Customer Service UK & Ireland employer: ExecutiveSurf | Certified B Corp
Contact Detail:
ExecutiveSurf | Certified B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service UK & Ireland
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those working in customer service roles. Use LinkedIn to connect and engage with them; you never know who might have a lead on a job or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle difficult customers or manage multiple tasks. We recommend role-playing with a friend to build your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, highlight your experience with ERP systems and your problem-solving abilities. Make sure they see how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Customer Service UK & Ireland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service role. Highlight your experience in managing customer orders and any relevant skills with ERP systems. We want to see how your background aligns with our mission of delivering exceptional customer experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We value excellent communication and problem-solving skills, so share specific instances where you’ve gone above and beyond for customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at ExecutiveSurf | Certified B Corp
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in the automotive industry. Be ready to discuss how you’ve handled customer orders and service requests in the past, as this role is all about ensuring an exceptional customer experience.
✨Familiarise Yourself with ERP Systems
Since the job involves using ERP software, it’s crucial to have a good understanding of how these systems work. If you have experience with JDE, make sure to highlight that. If not, do some research on ERP functionalities to show your willingness to learn.
✨Showcase Your Communication Skills
This role requires excellent communication skills, so be prepared to demonstrate how you effectively communicate with clients and internal teams. Think of examples where you’ve resolved issues or maintained strong relationships with customers.
✨Be Organised and Detail-Oriented
The ability to manage multiple tasks and priorities is key in this position. During the interview, share specific instances where your organisational skills made a difference in your previous roles, especially when managing customer orders or coordinating with different departments.
