Payroll Implementation Consultant in Newbridge

About the role

Key Responsibilities:

• Use your excellent understanding of UK payroll procedures to fully understand how your client is currently operating & adapt this to our standard model.
• Understand & be able to articulate all the information that must be stored against an employee in order to successfully operate a payroll.
• Analyse client requirements & develop appropriate solutions, identifying areas for improvement in conjunction with the client.
• Document client processes & payroll rules for a clear handover to the Service Delivery Teams.
• Demonstrate an ability to solve problems in an efficient, new & innovative way but also recognise when to seek assistance from colleagues.
• Identify where standard solutions could be used rather than bespoke solutions.
• Complete Process Instructions and perform full hand-overs to Service Delivery Teams.
• Be comfortable & professional working with senior internal / external stakeholders up to board level.
• Act as the central point of contact between clients & internal teams ensuring that build data documents are completed and acted upon in an accurate and timely fashion.
• Produce clear project plans with schedules and milestones so that your clients and internal colleagues are fully aware of their requirements & associated timeframes.
• Deal with client queries and ensure that clients adhere to their pre-agreed implementation schedule.
• Deal with internal / external customer contacts to progress incidents to resolution.
• Provide excellent client care and build a working relationship with your clients by demonstrating knowledge and experience.
• Identify issues & instigate corrective action.
• Show commercial awareness in order to maximise the revenue & profitability of the business.
• Attend client service review meetings & other meetings as required.
• Operate project management techniques to ensure that your portfolio of clients follow the standard process & complete on time.
• Use knowledge & experience to complete change in as efficient and cost-effective way as possible.
• Understand what the client has paid for & generate additional charges as necessary to maximise revenue.
• Maintain & update documentation as required.
• If standard solutions aren't available, design, where possible, bespoke solutions that can be re-used as a standard solution.
• Provide advice & guidance where necessary to other team members.
• Act as a Mentor to colleagues, particularly to Implementation Support Consultants.
• Identify areas for improvement & produce clear documentation on how to do this.
• Perform effective hand-over of client implementations to Service Delivery Teams.
• Identify & plan the training requirements of the client based on their products and services, and current levels of knowledge.
• Provide documentation & training where required.
• Challenge methods and seek to improve upon them in order to proactively impact working practices and the client experience.

Skills and experience:

• Excellent payroll knowledge and previous experience of implementing payrolls with various levels of complexity.
• Report writing skills.
• Business Awareness.
• Presentation skills.
• Customer Care Training.
• Client Focus and stakeholder management.
• Basic Project Management skills.
• Meticulous eye for detail and ability to reconcile and balance parallel runs.
• Used to working to deadlines.
• Can do attitude.
• Proven ability in building & managing a change team to deliver value to the business - that may be working both onshore & offshore.
• Proven commercial ability to manage and control budgets.
• Excellent interpersonal & communication skills.

About You:

• Demonstrable experience in stakeholder management.
• Demonstrable experience in team building and engagement.
• Experience of working in a project role within a similar Finance or HR environment.
• Experience and the ability to use improvement techniques such as Lean/Six Sigma.
• Excellent planning, organisational skills and methodical approach.
• Ability to influence and build robust business rationale that may affect a change in direction of a project or program.
• Experience of working within a customer focused service environment.
• Able to present complex information in a way that can be understood.
• Excellent knowledge of Microsoft Word, Outlook, Excel and PowerPoint.
• Excellent written and verbal communication skills.
• Confident nature with the ability to hold workshops, demonstrations and deliver presentations.