At a Glance
- Tasks: Lead a dynamic team to enhance client experience and streamline payroll operations.
- Company: Join a forward-thinking company focused on exceptional client service.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for growth in a collaborative and innovative workplace.
- Why this job: Make a real impact by driving operational excellence and team engagement.
- Qualifications: Experience in managing service operations and building high-performing teams.
The predicted salary is between 63000 - 77000 £ per year.
In this role you will report to the Head of Client Experience, supporting and leading the team leaders to maximise the team’s effectiveness and efficiency, provide a professional service to our clients and deliver an exceptional client experience.
You will be experienced in managing an operation and led change to ensure efficient, right first-time service delivery and a great client experience.
Key Accountabilities
- Lead a department of payroll managers and advisors who have a range of experience to ensure clients’ payroll information is managed timely, accurately, and securely.
- Introduce and manage proven operational practices and KPIs to ensure business objectives are delivered.
- Understand the drivers of employee engagement and help create an engaging department.
- Motivate a quality and client focussed team to deliver against business requirements in line with our values and processes.
- Build and maintain a culture of ownership and accountability within the payroll teams.
Ensure individuals take the initiative and follow-through the delivery of an outcome, even where others have a role to play.
- Develop a collaborative culture, drive cross sharing of expertise to broaden individual capability, to reduce reliance on individuals.
- Identify and deliver service improvement activity across payroll operations using process improvement methodologies.
- Monitoring of controls and regular auditing to check quality and completeness.
- Identify process deviations and trends and deliver continuous improvements.
- Monitoring and delivery of contractual obligations.
- Own the delivery of improvement initiatives and projects.
- Contribute commentary and insights for internal weekly and monthly business reviews.
- Drive ideas from inception to delivery, with the ability to provide clear and robust metrics to confirm success.
- Deal effectively and efficiently with issues and incidents, by being part of the mitigating solution.
- Monitor transactional customer/colleague NPS, ensure feedback loops are completed through the team, build on the overall feedback and implement strategies to improve.
- Hold regular 1-1s providing feedback on performance against objectives and key results (OKRs).
- Demonstrate high standards of conduct, leading by example in line with our values, which are not compromised even in challenging circumstances.
What we’re looking for
- You have experience managing a service operation, handling high volume and complex processes
- You have experience building and managing engaged and high performing teams You’ll lead by example, role modelling the right behaviours in line with our values You’re customer-centric and able to drive a culture where employees focus on creating the best experience for clients
- You’re a good communicator (written and verbal) and you’ll be able to build trusted relationships with colleagues and clients
- You enjoy problem solving
- You have good attention to detail
- You’re organised and methodical
- You’re comfortable working to deadlines and SLA’s
- Payroll experience and CIPP qualifications are desirable but not essential
Operations Manager in Newbridge employer: Executive Talent
Join a dynamic and supportive team in the heart of central London, where creativity meets commercial acumen. As a PR Account Manager, you'll benefit from a collaborative work culture that prioritises mentorship and professional growth, allowing you to thrive while working with a diverse range of clients from agile start-ups to global agencies. Enjoy a flexible work schedule with four days in the office, fostering a balance between personal and professional life in a vibrant city known for its rich media landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Newbridge
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager at Executive Talent!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Executive Talent or be willing to refer you for that Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Executive Talent who’s on the lookout for their next Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager role at Executive Talent!
We think you need these skills to ace Operations Manager in Newbridge
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Executive Talent. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Executive Talent
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Executive Talent. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
