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- Tasks: Lead and motivate the Implementation Team to deliver top-notch Payroll and HR software solutions.
- Company: Dynamic company focused on transforming customer experiences through innovative software.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work culture.
- Why this job: Make a real impact by enhancing customer journeys and driving operational excellence.
- Qualifications: 3+ years in leadership roles with strong communication and negotiation skills.
- Other info: Join a fast-paced environment where your ideas can shape the future of implementation services.
The predicted salary is between 36000 - 60000 £ per year.
The Implementation Manager has primary responsibility for the management, motivation, and quality of the Implementation Team. The team is responsible for the effective build, data load, and activation of the Payroll and HR software element of products and services. The Implementation Manager will act as an escalation point for customers and will work closely with other Implementation managers and the PMO function.
The role will lead and influence the Implementation Services team to meet the challenges of a fast-paced, target-driven Implementation Department. You will own, write, and maintain processes to ensure the most efficient implementation of our various products with timely delivery, accuracy, and legislative compliance a key focus.
The role requires interaction with clients, colleagues, and third parties up to board level, so the candidate must be a strong communicator with excellent negotiation skills. It is imperative that the customer journey and experience is placed at the heart of every interaction with the Implementation team.
Key Accountabilities- Providing business transformation experience and expertise including enabling change & mobilisation that supports improving our customer experience.
- Manage and oversee the delivery of implementation projects in a timely manner, meeting deadlines, timelines, and service quality.
- Provide continuous improvement of customer, operational, and financial metrics to ensure progress capture and data-led decisions are made.
- Management of implementation consultants including skills building and upskilling and day-to-day management.
- Align programs to strategic focus areas while ensuring continual improvement to increase efficiency, consistency, and delivery.
- Creating, leading, and implementing a customer experience improvement plan.
- Accountability of revenue and costs associated with the department.
- 3+ years of progressive leadership experience within an operation organisation with in-depth experience of how to deliver exceptional customer experience.
- Exceptional and demonstrable communication skills. Skills required include listening, facilitation, conflict resolution, negotiation, and influence.
- Demonstrated ability to work cross-functionally within organisations.
- Client focused with the ability to listen, learn, and articulate requirements.
- Efficient multitasking with strong organisational skills with the ability to think both strategically and tactically at the right time.
- Building and running innovative, efficient, and effective operating mechanisms that support UK operation.
- Excellent analytical, project management, and planning skills with the ability to learn quickly.
- Strong relationship building skills required, including experience bringing together diverse groups of stakeholders and helping them to work through to common solutions that meet the needs of the clients.
- Influencing and negotiation at operational and commercial/business levels.
- Significant experience of leading teams and delivering turnaround in performance.
- Significant experience in implementing payroll and HR systems and services.
- Excellent knowledge of payroll legislation.
Implementation Manager in Newbridge employer: Executive Talent
Contact Detail:
Executive Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Manager in Newbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Implementation Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to project management and customer experience. We recommend doing mock interviews with friends or using online platforms to get comfortable articulating your skills and experiences. Remember, confidence is key!
✨Tip Number 3
Showcase your achievements! When you get the chance to speak with potential employers, highlight specific examples of how you've improved customer experiences or led successful implementation projects. We want to see those numbers and results that demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s make that connection!
We think you need these skills to ace Implementation Manager in Newbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and delivering exceptional customer experiences. We want to see how your skills align with the role of Implementation Manager, so don’t hold back!
Showcase Your Communication Skills: Since this role requires strong communication abilities, use your application to demonstrate how you’ve effectively communicated with clients and colleagues in the past. Share specific examples that showcase your negotiation and conflict resolution skills.
Highlight Your Project Management Experience: We’re looking for someone who can manage multiple projects efficiently. Be sure to include details about your project management experience, especially any instances where you’ve improved processes or met tight deadlines.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Executive Talent
✨Know Your Stuff
Make sure you’re well-versed in payroll and HR systems, as well as the relevant legislation. Brush up on your knowledge of implementation processes and be ready to discuss how you've successfully managed projects in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you motivated a team or improved performance. Be ready to discuss how you’ve built skills within your team and how you handle challenges.
✨Communicate Like a Pro
Since this role requires exceptional communication skills, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing conflict resolution or negotiation scenarios.
✨Focus on Customer Experience
Be prepared to talk about how you’ve enhanced customer journeys in previous roles. Think of specific strategies you’ve implemented to improve client satisfaction and how you measure success in these areas.
