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- Tasks: Support and maintain IT systems for diverse clients, driving innovation and resolving critical issues.
- Company: Forward-thinking IT company specialising in Azure, Cloud, and Microsoft 365 solutions.
- Benefits: Flexible working, competitive salary, free Microsoft training, and continuous development opportunities.
- Other info: Fast-paced, friendly environment with opportunities for career growth.
- Why this job: Join a dynamic team and make a real impact in the tech world while developing your skills.
- Qualifications: Experience in Azure, Microsoft 365, and strong technical support skills required.
The predicted salary is between 40000 - 40000 ÂŁ per year.
Based in Hinckley, working with small and medium-sized businesses, we provide hands-on support to demystify your IT setup, get you working smarter, and get you back on track quickly if anything falls over. We have built a large portfolio of customers and are looking for a senior engineer to help manage and develop our large customer base, being part of the team who drives this forward, whilst also assisting to support what we have when needed. Intalect are a forward-thinking IT company that embraces technology as it emerges. Being experts in Azure, Cloud and Microsoft 365, we provide quality IT solutions to SMEs, corporates, and schools and are currently looking for the right people to join our talented IT team.
The Role: We are looking for senior engineers to help support and maintain our existing managed IT support client base and develop/drive forward new requirements. Currently, we are deploying a wide variety of Azure and Office 365 services. The role will be varied and interesting and will include:
- Acting as a technical escalation point to the IT service desk
- Working with our technical architects to plan, build, and install IT systems ranging from:
- Cloud deployments
- On-premise & Cloud servers
- Azure PaaS, IaaS, and SaaS
- Pro services installations
A broad skill set is required for this role as you are the escalation point for the service desk. It is a pre-requisite that you have an Azure platform and cloud-based skill set. If you are thinking you like the sound of the above and would like to learn more about the role itself, please get in touch and we will be happy to expand.
The successful applicant will be in a position of seniority within the business; people will look to you for support, guidance, and technical ability. You will be at the “sharp end” of the business deploying technology, representing and resolving critical IT issues when called upon to speed up issue resolution in the event of a serious outage.
The Offer:
- Flexible working
- 2 working from home days
- Continuous development program
- Interesting, varied work
- Competitive salary
- Fast-paced friendly work environment
- Free Microsoft training
Personal Skills:
- Hungry to learn and develop your skill set
- Analytical thinking towards identifying, recommending, and introducing improvements
- Experience in adoption of new technologies through research to deployment of a solution
- Good at documentation and keeping notes to provide technical documentation for handover to support desk
- You need to be self-sufficient to manage and prioritise your workload
- Confident and driven personality
- Eagerness to work in a fast-paced environment
The Successful Applicant:
- Previous experience held in an MSP environment
- Experience in Azure and Microsoft 365
- Strong technical experience of Microsoft Server operating systems, Microsoft core applications, such as Exchange, Domain Services
- Strong skills supporting Microsoft AD, DNS, and Remote Desktop Services
- Experience supporting network-related technologies and equipment
- Strong skills diagnosing and resolving client application, connectivity, and hardware-based incidents
- Exposure to Hyper-V and vSphere virtualisation technologies
- Exposure to backup and DR technologies
- Customer service skills, written and orally
- Have own transport and driving license
Job Type: Full-time
Salary: Up to ÂŁ40,000.00 per year
Benefits:
- On-site parking
- Sick pay
- Work from home
Schedule: 8 hour shift Monday to Friday
Senior IT Support Engineer in Hinckley employer: Executive Talent
Contact Detail:
Executive Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer in Hinckley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend local meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can refer you to someone looking for a Senior IT Support Engineer.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your expertise in Azure and Microsoft 365. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to IT support and cloud technologies. Practice explaining complex concepts in simple terms, as you'll need to demystify IT setups for clients. Remember, confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our talented IT team. So, hit that apply button and let’s get the conversation started!
We think you need these skills to ace Senior IT Support Engineer in Hinckley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience with Azure, Microsoft 365, and any relevant MSP background. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention specific technologies you've worked with that relate to the job.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love seeing analytical thinking in action, so share those stories that showcase your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Executive Talent
✨Know Your Tech Inside Out
Make sure you brush up on your Azure, Cloud, and Microsoft 365 knowledge. Be ready to discuss specific projects you've worked on and how you've tackled technical challenges in the past. This will show that you're not just familiar with the tools, but that you can use them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved critical IT issues in previous roles. Think about times when you acted as an escalation point and how you managed to get things back on track quickly. This will demonstrate your ability to handle pressure and think analytically.
✨Emphasise Your Customer Service Experience
Since this role involves working closely with clients, be ready to talk about your customer service skills. Share instances where you've gone above and beyond to help a client or improve their experience. This will highlight your commitment to providing quality support.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to new technologies and how they support their team’s development. This shows your eagerness to learn and grow within the role, and it also gives you a better understanding of the company culture.