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For Companies At a Glance
- Tasks: Lead technical operations and mentor teams to ensure service excellence.
- Company: Join a dynamic company focused on delivering top-notch managed IT services.
- Benefits: Enjoy competitive pay, professional development opportunities, and a collaborative work environment.
- Why this job: Be a key player in driving technical innovation and customer satisfaction.
- Qualifications: Proven experience in technical leadership with expertise in Microsoft technologies.
- Other info: Ideal for those passionate about technology and customer engagement.
The predicted salary is between 54000 - 84000 £ per year.
We are seeking a highly skilled and experienced Head of Technical Services to lead our technical operations, drive service excellence, and act as a key technical authority within the business. This role requires a strong technical leader with deep expertise in the Microsoft technology stack, exceptional troubleshooting skills, and the ability to instil customer confidence through outstanding technical delivery. The successful candidate will have a strong service and support background, with responsibility for technical delivery, complex issue resolution, and ensuring the highest level of operational performance for our managed IT services clients.
Key Responsibilities:
- Technical Leadership: Lead and mentor operational teams, ensuring best practices and technical excellence across all service lines.
- Service & Support Management: Oversee the delivery of technical services, ensuring robust incident resolution and high-quality customer support.
- Complex Troubleshooting: Act as an escalation point for complex technical issues, leveraging deep technical expertise to diagnose and resolve problems efficiently.
- Technical Delivery Oversight: Ensure the successful delivery of managed IT services, working closely with internal teams to meet client expectations.
- Customer Engagement & Confidence: Serve as a trusted technical advisor to customers, building strong relationships and instilling confidence in our solutions.
- Operational Efficiency: Continuously improve processes, tools, and methodologies to enhance service efficiency and technical capabilities.
- Stakeholder Collaboration: Work closely with internal and external stakeholders to align technical services with business objectives and customer needs.
Key Requirements:
- Proven experience in a technical leadership role within a managed IT services or enterprise support environment.
- Strong expertise in the Microsoft technology stack, including Azure, Microsoft 365, Windows Server, Active Directory, and related technologies.
- Extensive background in service management, technical delivery, and troubleshooting complex IT issues.
- Strong understanding of ITIL principles and best practices for service management.
- Excellent leadership skills with a track record of building and developing high-performing teams.
- Ability to communicate complex technical concepts to both technical and non-technical stakeholders.
Head of Technical Services employer: Executive Talent
Contact Detail:
Executive Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technical Services
✨Tip Number 1
Network with professionals in the managed IT services sector, especially those with experience in Microsoft technologies. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in technical leadership.
✨Tip Number 2
Showcase your troubleshooting skills by preparing examples of complex issues you've resolved in previous roles. Be ready to discuss these scenarios during interviews to demonstrate your expertise and problem-solving abilities.
✨Tip Number 3
Familiarise yourself with ITIL principles and best practices, as they are crucial for service management. Consider obtaining relevant certifications if you haven't already, as this can enhance your credibility and show your commitment to excellence.
✨Tip Number 4
Prepare to articulate how you would build and develop high-performing teams. Think about your leadership style and be ready to share specific strategies you would implement to foster a culture of technical excellence and customer confidence.
We think you need these skills to ace Head of Technical Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical leadership, particularly within managed IT services. Emphasise your expertise in the Microsoft technology stack and any relevant certifications.
Craft a Compelling Cover Letter: In your cover letter, showcase your troubleshooting skills and provide examples of how you've successfully resolved complex technical issues. Mention your experience in mentoring teams and improving service delivery.
Highlight Relevant Experience: When detailing your work history, focus on roles that demonstrate your ability to lead technical teams and manage service operations. Use metrics to illustrate your impact, such as improvements in incident resolution times or customer satisfaction scores.
Showcase Communication Skills: Since the role requires communicating with both technical and non-technical stakeholders, include examples of how you've effectively conveyed complex concepts in previous positions. This will demonstrate your ability to build relationships and instil confidence in clients.
How to prepare for a job interview at Executive Talent
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with the Microsoft technology stack in detail. Highlight specific projects where you've successfully implemented solutions using Azure, Microsoft 365, or Windows Server, and be ready to explain your troubleshooting process for complex issues.
✨Demonstrate Leadership Skills
Since this role involves leading teams, share examples of how you've mentored or developed team members in previous positions. Discuss your approach to fostering a culture of technical excellence and how you handle conflicts or challenges within a team.
✨Emphasise Customer Engagement
Prepare to talk about your experience in building relationships with clients. Share instances where you've acted as a trusted advisor, focusing on how you instilled confidence in your technical solutions and ensured customer satisfaction.
✨Understand Service Management Principles
Familiarise yourself with ITIL principles and be ready to discuss how you've applied them in your previous roles. Highlight any improvements you've made to service delivery processes and how they benefited both the team and the customers.
