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- Tasks: Lead a dynamic account management team and drive innovative strategies for client success.
- Company: Join Executive Talent, a top recruitment specialist with 54 client recommendations!
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive team culture.
- Why this job: Make an impact by cultivating client relationships and driving business growth in a vibrant environment.
- Qualifications: Strong communication skills, strategic planning experience, and a passion for client success are essential.
- Other info: This is a full-time, mid-senior level role based in London.
The predicted salary is between 43200 - 72000 £ per year.
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This range is provided by Executive Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Executive Talent
Sales & Marketing Recruitment Specialist , with 54 client recommendations!!!
You will lead your account management team, cultivate strong relationships with new and existing clients, and drive tactical delivery of new business initiatives. Working closely with clients, you will proactively develop innovative strategies and activation plans to support their business goals, with a core focus on client retention, portfolio growth (15 agency clients), and revenue expansion. You will also provide clear team leadership, ensuring your team has the direction, tools, skills, and motivation to succeed and grow.
Key Performance Indicators (KPIs) & Success Measures:
1. Net revenue retention and growth across 15 client accounts.
2. Percentage of client contracts that roll over their initial period together with analysis of average client tenure (i.e. quarterly)
3. Percentage of clients exceeding monthly KPIs including revenue per client and upsell/expansion of SOW opportunities
4. Minimum 1 x in-person meeting with each client every month.
5. Team development and individual performance against targets
Core Responsibilities:
Strategic Planning/decision making:
· Set strategy, approach, KPIs, and write detailed account plans for each client.
· Lead Quarterly Business Reviews (QBRs), adjusting strategies based on outcomes.
Performance Reporting:
· Presenting Bi-Weekly to Leadership team on monthly KPI metrics for each of your clients
· Presenting monthly updates to Leadership Team and demonstrating how you plan to retain + grow (price increases / upselling) your Client Portfolio.
Stakeholder Management:
· Maintain and grow senior client relationships, conducting regular in-person meetings to pre-empt risks and address issues swiftly.
· Building and maintaining relationships with key stakeholders internally and externally.
· Developing and implementing financial strategies, including budget planning and cost analysis including scope growth opportunities.
· Define client success measures and identify opportunities within the broader ecosystem.
Operational Management:
· Oversee client onboarding, ensuring seamless transition from sales to delivery.
· Overseeing daily operations, ensuring efficient resource allocation and monitor performance metrics.
· Ensure weekly HubSpot updates with all client ecosystem opportunities for each Client.
· Successfully line-manage Senior Account Directors (SADs) and Account Directors (ADs), setting KPIs, coaching, and supporting their development.
· Support team members with their own line management duties.
· Share market trends/insights and best practices in weekly team meetings.
Skills & Attributes:
· Strong strategic planning and stakeholder reporting abilities.
· Results-driven with excellent communication and attention to detail.
· Deep understanding of client needs, market dynamics, and industry trends.
· Curious, inquisitive, and committed to delivering excellence by working ‘smarter’.
· Self-motivated, disciplined, and team/client-first mentality.
· Skilled at establishing and building empathetic lasting client relationships at all levels.
· Commercially astute, with the ability to manage budgets and data driven analysis
· Broad industry knowledge and understanding of brand dynamics.
· Ability to develop clear, impactful strategies for agency clients.
· Experienced in coaching and developing junior to mid-level sales and business development professionals working collaboratively with peers.
· Excellent communication, problem-solving skills, and adaptability to flex to changing business environments and market conditions .
· Strong influencing ability and gravitas for internal and external engagement.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Marketing Services, Advertising Services, and Business Consulting and Services
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Account Director - Marketing Services employer: Executive Talent
Contact Detail:
Executive Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Marketing Services
✨Tip Number 1
Network strategically within the marketing services industry. Attend relevant events, webinars, and conferences where you can meet potential clients and industry leaders. Building these connections can give you an edge when applying for the Account Director position.
✨Tip Number 2
Familiarise yourself with the latest trends in marketing services and client management. Being knowledgeable about current market dynamics will not only help you in interviews but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and driven revenue growth in previous roles. Highlighting your past achievements will showcase your capability to meet the KPIs outlined in the job description.
✨Tip Number 4
Engage with StudySmarter's community and resources. Use our platform to connect with others in similar roles or industries, and gather insights that could be beneficial during your application process. This can also help you understand what makes a successful Account Director at our company.
We think you need these skills to ace Account Director - Marketing Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and client relations. Use specific examples that demonstrate your ability to drive revenue growth and manage client portfolios effectively.
Craft a Compelling Cover Letter: In your cover letter, emphasise your strategic planning skills and your experience in leading teams. Mention how you can contribute to client retention and portfolio growth, aligning your goals with those of the company.
Showcase Your Leadership Skills: Highlight any previous experience where you've successfully led a team or managed client relationships. Use metrics to illustrate your success, such as revenue growth or client satisfaction scores.
Prepare for Potential Questions: Anticipate questions related to stakeholder management and performance reporting. Be ready to discuss how you would approach client meetings and adjust strategies based on performance metrics.
How to prepare for a job interview at Executive Talent
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the Account Director role and its responsibilities. Familiarise yourself with key performance indicators (KPIs) mentioned in the job description, such as client retention and revenue growth, so you can discuss how your experience aligns with these expectations.
✨Prepare for Strategic Discussions
Given the strategic nature of this position, be ready to discuss your approach to strategic planning and decision-making. Prepare examples of how you've successfully developed and implemented strategies in previous roles, particularly those that led to client satisfaction and business growth.
✨Showcase Your Leadership Skills
As an Account Director, you'll be leading a team. Be prepared to share your experiences in coaching and developing team members. Highlight specific instances where your leadership has resulted in improved performance or team cohesion, as this will demonstrate your capability to manage and motivate others.
✨Demonstrate Client Relationship Management
Client relationships are crucial in this role. Prepare to discuss how you've built and maintained strong relationships with clients in the past. Use examples that illustrate your ability to understand client needs, address issues proactively, and ensure client satisfaction, which is vital for retention and growth.
