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- Tasks: Lead a dynamic team to enhance aftersales performance and customer satisfaction.
- Company: Join a leading commercial vehicle distributor with a strong reputation and ambitious growth plans.
- Benefits: Enjoy a six-figure salary, bonus, car allowance, and executive benefits.
- Why this job: Make a significant impact in a pivotal leadership role within a progressive company.
- Qualifications: Proven leadership experience in aftersales or service within the commercial vehicle sector.
- Other info: Exciting career development opportunities in a collaborative and innovative environment.
The predicted salary is between 72000 - 84000 £ per year.
Large scale, multi-site commercial vehicle supply, service and aftersales Group. Senior level leadership and business growth opportunity. South East - Flexible location - M25/M4/M1/M40 corridors. Six figure package.
The Company
A superb opportunity has arisen for an accomplished commercial vehicle aftersales leader to make a significant contribution to the development and growth of this leading, premium brand business. Our client is one of the UK’s foremost commercial vehicle distributors, a well known, highly respected and ambitious £180m subsidiary of a major Group, supplying new and used commercial vehicles and aftersales services through a large scale multi-site network of ten dealer operations. Their business proposition is most compelling - a long standing and enviable reputation for the supply of high quality products, great people, a blue chip customer base and a real passion for providing fantastic customer service. With significant opportunities for future growth and a focus on driving excellence through aftersales and service, a talented Aftersales Director is required to take this division to the next level.
The Role
- Lead a large, experienced multi-site team of aftersales, service and parts professionals, producing the highest levels of customer satisfaction.
- Maximise performance and profitability across all aftersales activities, achieving revenue and margin objectives in line with Group expectations.
- Work strategically with the MD and the manufacturer to deliver world class aftersales and service performance.
- Build strong and effective relationships with colleagues, the manufacturer and the parent group, working collaboratively with all key stakeholders.
- Promote a culture of excellence, quality and safety, exceeding customer expectations at all times.
- Train, coach and develop the aftersales team, enhancing skills, knowledge and experience at all levels.
- Work closely with senior colleagues across the business managing the highest levels of HSEQ compliance.
The Person
The ideal candidate will have a first-class track record of leadership and results achievement in an aftersales or service related role within the commercial vehicle sector. You may be an experienced Aftersales Director looking for a bigger role, or perhaps an ambitious, senior level Service or Aftersales Manager looking for your next exciting career step. Either way, your knowledge, experience and expertise in delivering positive results in this type of environment will be second to none. In addition, you will be a high integrity character with excellent leadership, communication and relationship building skills, able to win credibility with colleagues and customers alike. Commercially and financially aware, you will lead from the front and possess a real zest and enthusiasm to achieve great things for you and your team.
This is an important appointment being made at an exciting time for this ambitious business. There is an attractive salary, bonus, car allowance and exec benefits on offer, along with genuine career development opportunities within this large, progressive and forward thinking Group.
Aftersales Director in London employer: Executive Resourcing Global Ltd
Contact Detail:
Executive Resourcing Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals, attend events, and join relevant groups. The more people you know, the better your chances of landing that Aftersales Director role.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in leading teams and driving results. They want to see how you can take their aftersales division to the next level.
✨Tip Number 3
Prepare for interviews by researching the company inside out. Understand their values, culture, and what makes them tick. This will help you tailor your responses and show them you're the perfect fit for their ambitious business.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented individuals like you. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Aftersales Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Director role. Highlight your leadership experience and any achievements in aftersales or service within the commercial vehicle sector. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for customer service and how you’ve driven excellence in previous positions. Let us know what excites you about joining our ambitious business.
Showcase Your Leadership Skills: In both your CV and cover letter, make sure to showcase your leadership skills. We’re looking for someone who can lead a large, multi-site team effectively. Share examples of how you've trained and developed teams to achieve high levels of customer satisfaction.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Executive Resourcing Global Ltd
✨Know Your Numbers
As an Aftersales Director, you'll need to demonstrate your understanding of key performance indicators. Brush up on metrics related to aftersales performance, customer satisfaction scores, and profitability margins. Be ready to discuss how you've driven these numbers in previous roles.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and successes. Think about times when you led a team through challenges or implemented training programmes that improved performance. This role requires strong leadership, so be sure to convey your ability to inspire and develop others.
✨Understand the Brand and Market
Research the company’s brand, values, and market position. Familiarise yourself with their competitors and industry trends. Being able to articulate how you can contribute to their growth and align with their vision will set you apart from other candidates.
✨Build Relationships
Since this role involves collaboration with various stakeholders, think about how you can demonstrate your relationship-building skills. Prepare anecdotes that showcase your ability to work effectively with colleagues, manufacturers, and customers to achieve common goals.