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- Tasks: Lead a dynamic team to enhance aftersales performance and customer satisfaction.
- Company: Join a leading commercial vehicle distributor with a strong reputation and ambitious growth plans.
- Benefits: Enjoy a six-figure salary, bonus, car allowance, and executive benefits.
- Why this job: Make a significant impact in a premium brand business during an exciting growth phase.
- Qualifications: Proven leadership experience in aftersales or service within the commercial vehicle sector.
- Other info: Great career development opportunities in a progressive and forward-thinking environment.
The predicted salary is between 100000 - 120000 £ per year.
A superb opportunity has arisen for an accomplished commercial vehicle aftersales leader to make a significant contribution to the development and growth of this leading, premium brand business. Our client is one of the UK's foremost commercial vehicle distributors, a well-known, highly respected and ambitious £180m subsidiary of a major Group, supplying new and used commercial vehicles and aftersales services through a large scale multi-site network of ten dealer operations. Their business proposition is most compelling - a long-standing and enviable reputation for the supply of high quality products, great people, a blue chip customer base and a real passion for providing fantastic customer service. With significant opportunities for future growth and a focus on driving excellence through aftersales and service, a talented Aftersales Director is required to take this division to the next level.
The Role
- Reporting to the Managing Director and as a key member of the Senior Leadership team, your focus will be to:
- Lead a large, experienced multi-site team of aftersales, service and parts professionals, producing the highest levels of customer satisfaction.
- Maximise performance and profitability across all aftersales activities, achieving revenue and margin objectives in line with Group expectations.
- Work strategically with the MD and the manufacturer to deliver world class aftersales and service performance.
- Build strong and effective relationships with colleagues, the manufacturer and the parent group, working collaboratively with all key stakeholders.
- Promote a culture of excellence, quality and safety, exceeding customer expectations at all times.
- Train, coach and develop the aftersales team, enhancing skills, knowledge, and experience at all levels.
- Work closely with senior colleagues across the business managing the highest levels of HSEQ compliance.
The Person
The ideal candidate will have a first-class track record of leadership and results achievement in an aftersales or service related role within the commercial vehicle sector. You may be an experienced Aftersales Director looking for a bigger role, or perhaps an ambitious, senior level Service or Aftersales Manager looking for your next exciting career step. Either way, your knowledge, experience and expertise in delivering positive results in this type of environment will be second to none. In addition, you will be a high integrity character with excellent leadership, communication and relationship building skills, able to win credibility with colleagues and customers alike. Commercially and financially aware, you will lead from the front and possess a real zest and enthusiasm to achieve great things for you and your team.
This is an important appointment being made at an exciting time for this ambitious business. There is an attractive salary, bonus, car allowance and exec benefits on offer, along with genuine career development opportunities within this large, progressive and forward thinking Group.
Aftersales Director employer: Executive Resourcing Global Ltd
Contact Detail:
Executive Resourcing Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Director
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend relevant events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent achievements, and challenges they face in the aftersales sector. This will help us tailor your responses and show them you’re genuinely interested.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. We want you to shine when it’s time to impress the hiring team.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Aftersales Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Director role. Highlight your leadership experience and any achievements in aftersales or service-related positions. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for customer service and your vision for driving excellence in aftersales. Let your personality shine through!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've maximised performance and profitability in previous roles. Numbers and results speak volumes to us.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Executive Resourcing Global Ltd
✨Know Your Numbers
As an Aftersales Director, you'll need to demonstrate your understanding of key performance indicators. Brush up on metrics related to aftersales performance, customer satisfaction scores, and profitability margins. Be ready to discuss how you've driven these numbers in your previous roles.
✨Showcase Leadership Skills
This role requires strong leadership, so prepare examples that highlight your experience in managing multi-site teams. Think about specific challenges you've faced and how you motivated your team to achieve results. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Brand and Market
Research the company’s brand, values, and market position. Familiarise yourself with their product offerings and aftersales services. This will not only help you answer questions but also allow you to ask insightful questions that show your genuine interest in the business.
✨Prepare for Strategic Discussions
Since you'll be working closely with the Managing Director and other senior leaders, be prepared to discuss strategic initiatives. Think about how you would approach building relationships with manufacturers and stakeholders, and be ready to share your vision for driving aftersales excellence.