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For Companies At a Glance
- Tasks: Manage VIP client relationships and lead a dynamic team to drive engagement.
- Company: Fast-growing company in South-East London with a focus on high-net-worth clients.
- Benefits: Competitive salary, performance bonuses, healthcare, and exciting company perks.
- Why this job: Join a vibrant team and make a real impact on high-value client relationships.
- Qualifications: Proven sales or account management experience with a flair for building rapport.
- Other info: Flexible hours required; great opportunity for personal and professional growth.
The predicted salary is between 60000 - 60000 £ per year.
Location: South-East London
Salary: Base £60,000 Bonus Benefits Package Perks
About the Role
We are looking for a commercially minded and highly motivated Relationship Manager to lead our VIP and Key Client division. In this dual sales and relationship leadership role, you will lead a small team while personally managing our most valuable customer portfolio. This is not a back-office administration role. You will be on the phone, building rapport, driving engagement, and owning retention. You will thrive in a fast-moving, performance-driven environment where results matter and data guides our decisions.
Key Responsibilities
- High Networth / Key Client Relationship Management: Personally manage a portfolio of the company’s most valuable clients, acting as their primary point of contact and strategic partner.
- Team Leadership: Lead, mentor, and develop a small team of account executives or support staff to deliver exceptional client service.
- Sales & Retention: Proactively drive client engagement, identify upsell/cross-sell opportunities, and take ownership of retention metrics to minimize churn.
- Communication: Confidently pick up the phone and engage with clients via multiple channels. Build lasting rapport with high-net-worth or high-value individuals.
- Performance Ownership: Take full responsibility for the growth, health, and satisfaction of your client portfolio. Use data to inform decisions and track outcomes.
- Collaboration: Work closely with the leadership team to refine VIP strategies and contribute to the growth of the business.
- Flexible Engagement: Be available to manage VIP relationships outside of standard working hours, including evenings and weekends as required.
Who You Are
- You have a proven background in sales, account management, key client management, Key Client / High Networth retention, or another customer-facing role where commercial outcomes matter.
- Confident & Charismatic: You excel at building instant rapport with demanding or high-expectation clients. You aren’t afraid to pick up the phone.
- Commercially Minded: You understand that relationships drive revenue. You are motivated by targets, bonuses, and performance-based success.
- Data-Informed: You don’t rely on guesswork. You use data to guide your decisions and improve client outcomes.
- Flexible: You understand that VIP relationships don’t adhere to a 9-to-5 schedule and are willing to work evenings/weekends when needed.
- Ownership-Driven: You take personal accountability for results, retention, and team performance.
Package / Details
- Base Salary: £60,000
- Bonus: Performance-based bonus structure
- Benefits Package: Including pension, healthcare (details available upon offer)
- Perks: Additional company perks (e.g., team events, travel/entertainment allowances)
- Environment: Fast-moving, growing business with direct access to leadership
Key Client Relationship Manager employer: Executive Recruit
Contact Detail:
Executive Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Client Relationship Manager
✨Tip Number 1
Get your networking game on! Reach out to industry contacts, attend events, and connect with potential clients on LinkedIn. Building relationships is key in this role, so don’t be shy about putting yourself out there.
✨Tip Number 2
Practice your pitch! You’ll need to confidently communicate your value to high-net-worth clients. Role-play with a friend or in front of the mirror to nail down your delivery and make sure you come across as charismatic and knowledgeable.
✨Tip Number 3
Stay data-driven! Familiarise yourself with the metrics that matter in client retention and engagement. Use this knowledge to showcase how you can improve outcomes for the company’s most valuable clients during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take ownership of your role from the get-go.
We think you need these skills to ace Key Client Relationship Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, this role is all about building relationships, so showing us how you connect with others is key.
Tailor Your Application: Make sure to tailor your application specifically for the Key Client Relationship Manager role. Highlight your experience in managing high-net-worth clients and any relevant sales achievements. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Data-Driven: Since this role involves using data to inform decisions, make sure to mention any experience you have with data analysis or metrics in your application. Show us how you've used data to drive results in previous roles – it’ll really help your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Executive Recruit
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understand their needs and challenges so you can demonstrate how your experience aligns with managing high-net-worth relationships.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've driven sales and retention in previous roles. Use data to back up your claims and show how you’ve used metrics to inform your strategies.
✨Demonstrate Leadership Qualities
Be ready to talk about your experience leading teams. Highlight how you’ve mentored others and fostered a collaborative environment, as this role requires strong team leadership alongside client management.
✨Be Ready for Flexibility Questions
Since this role involves managing VIP relationships outside of standard hours, prepare to discuss your availability and willingness to adapt your schedule. Show that you understand the importance of being accessible to high-value clients.