At a Glance
- Tasks: Lead transformative IT projects to enhance retail systems and customer experiences.
- Company: Established retail business embracing digital transformation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on collaboration and technology-driven success.
- Why this job: Shape the future of retail through innovative technology and impactful change.
- Qualifications: Experience in IT programme management within retail or consumer environments.
The predicted salary is between 60000 - 80000 £ per year.
This is a chance to take a leading role in shaping the digital future of a well‑established retail business undergoing significant technology‑led transformation. The organisation is investing heavily in modernising its core systems, strengthening its data capability and improving the end‑to‑end digital and in‑store customer experience. As IT & Digital Transformation Programme Manager, you will sit at the heart of this change, taking ownership of a portfolio of high‑impact programmes spanning retail systems, digital platforms, data, infrastructure and enterprise applications. You’ll work across both business and technology teams to ensure that change is delivered in a controlled, structured way — from initial design through to implementation and full business adoption. The role will suit someone who enjoys operating in a fast‑moving retail environment where technology is central to commercial performance and customer experience.
Key Responsibilities
- Lead end‑to‑end delivery of IT and digital transformation programmes across a multi‑channel retail environment.
- Oversee a portfolio of initiatives covering ERP, retail systems, POS, eCommerce platforms, CRM, data & analytics, and infrastructure modernisation.
- Establish and maintain robust programme governance, ensuring consistent delivery standards across all workstreams.
- Manage integrated plans across multiple suppliers, internal IT teams and business stakeholders.
- Own programme budgets, forecasts, risks, dependencies and delivery timelines, ensuring clear accountability at all stages.
- Work closely with IT, Digital, Data, Operations, Supply Chain and Commercial teams to align technology delivery with business priorities.
- Drive adoption of new systems and platforms across stores, head office and digital channels, ensuring change is embedded effectively.
- Provide clear, structured reporting to senior leadership on progress, risks, financials and benefits realisation.
- Identify opportunities to improve retail operations through better use of technology, automation and data insight.
- Support the delivery of a modern, scalable technology landscape that enables omnichannel growth and improved customer experience.
About You
You’ll be an experienced IT or transformation Programme Manager with a strong track record of delivering complex technology programmes within a retail or consumer‑facing environment. You’ll be confident operating across both business and IT, able to translate technical delivery into commercial outcomes and ensure stakeholders remain aligned throughout the lifecycle of change. You’ll thrive in environments where priorities shift quickly, and where technology plays a critical role in store operations, customer experience and commercial performance.
Experience & Skills
- Proven experience delivering IT and digital transformation programmes in retail or a multi‑channel consumer environment.
- Strong understanding of retail technology landscapes including ERP, POS, eCommerce, CRM, data platforms and integration layers.
- Experience managing multiple interdependent programmes within a structured governance framework.
- Strong stakeholder management skills with the ability to influence across IT, Digital and senior business leadership teams.
- Experience managing budgets, forecasting, risks, dependencies and benefits realisation.
- Familiarity with Agile, Waterfall or hybrid delivery environments.
- Experience working with third‑party technology vendors and system integrators.
- Strong understanding of how technology enables retail performance, customer experience and operational efficiency.
Personal Qualities
- Strong communicator with the ability to bridge technical and business conversations.
- Commercially aware, with a clear understanding of how IT investment drives retail performance.
- Calm and structured under pressure, with strong prioritisation skills.
- Confident influencing senior stakeholders and driving alignment across competing priorities.
- Practical and delivery‑focused, with a strong bias towards outcomes over process.
- Naturally collaborative, with the ability to bring together IT, digital and operational teams.
- Genuinely interested in how technology is reshaping modern retail.
IT & Digital Transformation Programme Manager employer: Executive Recruit
Join a forward-thinking retail organisation that prioritises innovation and technology in its transformation journey. As an IT & Digital Transformation Programme Manager, you will be part of a dynamic work culture that fosters collaboration and encourages professional growth, with ample opportunities to lead impactful projects that enhance customer experiences. Located in a vibrant retail environment, the company offers competitive benefits and a commitment to employee development, making it an excellent choice for those seeking meaningful and rewarding careers.
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We think you need these skills to ace IT & Digital Transformation Programme Manager
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
