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For Companies At a Glance
- Tasks: Lead and scale the Service division to enhance customer experience and drive growth.
- Company: Dynamic company focused on innovation and customer-centric services.
- Benefits: Competitive salary, bonus potential, hybrid work, and leadership opportunities.
- Why this job: Shape a high-performance culture and make a significant impact on business growth.
- Qualifications: Proven leadership experience and strategic thinking skills.
- Other info: Exciting chance to build a function from the ground up in a fast-paced environment.
The predicted salary is between 80000 - 100000 £ per year.
Location: Bath
Hybrid (Client Travel as Required)
Salary: Circa £80,000 - £100,000 (dependent on experience)
Bonus Benefits
Reporting to: Chief Operating Officer
The Opportunity
This is a pivotal, high-visibility leadership role created to architect and scale the Service division into a best-in-class, customer-centric engine for growth and retention. Currently a department with c. £8m turnover, you will be responsible for executing an ambitious plan to grow this to c. £24m over the next three years. This is a unique opportunity to build, shape, and lead a function from the ground up, embedding a high-performance culture and scalable operating model that will support the business's ongoing expansion, both organically and through acquisition.
Purpose of the Role
To provide strategic and operational leadership for the Service function, ensuring the delivery of exceptional, compliant, and profitable service across all companies (Fire, Security, Electrical). You will be the driving force behind our service culture, leveraging technology and data to optimise performance, ensure regulatory compliance, maximise client retention, and identify revenue growth opportunities through upselling and cross-selling.
Key Responsibilities
- Strategic Leadership & Commercial Growth: Develop and execute the strategic growth plan.
Group Service Director employer: Executive Recruit
Contact Detail:
Executive Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Service Director
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, culture, and recent projects. This will help us tailor our responses and show we’re genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources. The more comfortable we are with our answers, the better we’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can set us apart from other candidates and shows our enthusiasm for the position. Plus, it keeps us on their radar!
We think you need these skills to ace Group Service Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Group Service Director role. Highlight your leadership experience and any relevant achievements that align with our goal of scaling the Service division. We want to see how you can contribute to our ambitious growth plans!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills can help us build a best-in-class service function. Be genuine and let your personality come through – we love to see the real you!
Showcase Your Strategic Thinking: In your application, don’t forget to showcase your strategic thinking abilities. We’re looking for someone who can architect and scale operations, so share examples of how you've successfully led similar initiatives in the past. This will really grab our attention!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Executive Recruit
✨Know Your Numbers
Given the ambitious growth targets for the Service division, be prepared to discuss specific metrics and KPIs. Familiarise yourself with how you can leverage data to drive performance and client retention, as this will show your strategic mindset.
✨Showcase Leadership Experience
This role is all about leadership, so come armed with examples of how you've built high-performance teams in the past. Be ready to share stories that highlight your ability to inspire and motivate others, especially in a customer-centric environment.
✨Understand the Industry Landscape
Research the fire, security, and electrical sectors thoroughly. Knowing the current trends, challenges, and opportunities will help you demonstrate your industry knowledge and how you can position the company for success.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges related to service delivery and compliance. Think through potential scenarios and your strategic approach to resolving them, showcasing your problem-solving skills and operational acumen.
