At a Glance
- Tasks: Lead hotel operations and inspire excellence in guest experiences.
- Company: St. Ermin’s Hotel, a top-rated luxury hotel in central London.
- Benefits: Competitive salary, bonus, pension, and wellness support.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and create unforgettable moments for guests.
- Qualifications: Luxury hotel experience and strong leadership skills required.
The predicted salary is between 95000 - 95000 £ per year.
St. Ermin’s Hotel – Autograph Collection is a four-star deluxe independent hotel located in the heart of Westminster, central London, set at the end of a tranquil, tree-lined courtyard. Known for its refined yet relaxed atmosphere, the hotel emphasizes individuality, comfort, and character, and has been recognized in TripAdvisor’s 2025 Best of the Best Awards as the UK’s No.1 Hotel, 2nd in Europe, and 6th in the World. We are also proud to have been awarded #11 in Caterer’s Best Places to Work. We are committed to gracious service, created through a culture of Fun, Love & Energy; delivering breathtaking hospitality and success.
This is a full-time, on-site Hotel Manager role based at St. Ermin’s Hotel in London. The Hotel Manager oversees daily operations across front office, housekeeping, food and beverage, and other guest-facing services to ensure a consistently high standard of guest experience. Responsibilities include leading and motivating operational teams, managing staffing levels and scheduling, and ensuring smooth coordination between departments. The role also involves monitoring financial performance, supporting budgeting and cost control, and working with sales and revenue teams to optimize occupancy, rate, and guest mix. The Hotel Manager ensures compliance with brand standards, health and safety regulations, and sustainability initiatives, while responding promptly to guest feedback and driving continuous improvement in service and operational efficiency.
At St. Ermin’s, we create unforgettable moments through breathtaking hospitality. This is a visible leadership role requiring energy, charisma and a passion for people and service.
What You’ll Be Known For
- Passion – You bring energy and inspire excellence
- Teamwork – You build strong, accountable teams
- Communication – You connect with clarity and trust
- Learning – You grow people and performance
- Respect – You lead with empathy and integrity
What You’ll Do
- Lead full hotel operations
- Drive luxury service standards
- Deliver commercial performance
- Develop high-performing teams
- Create exceptional guest experiences
Who You Are
- Charismatic, visible leader
- Luxury hotel experience (200+ rooms)
- Strong people leadership – leads from the front with Fun, Love & Energy
- Commercially driven
- Thrives in guest-centric environments
Package & Benefits
- Salary: circa £95k DOE
- Bonus: 25% (quarterly)
- Pension: 10%
- Individual PMI
- MediCash (including online & in person mental health support)
- Mintago Financial Wellbeing platform (access to unlimited FCCA support)
- Annual Health Check, Tastecard, Tax-free childcare scheme, tech scheme, cycle to work scheme, Apprenticeships, L&D growth plus worldwide Marriott discounts & lifestyle benefits
Note: This description is not intended to establish a total definition of the job, but an outline of the duties. You will have to be eligible to work in the UK to be considered for the role.
Hotel Manager in London employer: Executive Office
St. Ermin’s Hotel is an exceptional employer, celebrated for its commitment to creating a vibrant and supportive work environment in the heart of Westminster. With a focus on individual growth and development, employees benefit from extensive training opportunities, a generous bonus structure, and a culture that prioritises fun, love, and energy. Recognised as one of the best places to work, St. Ermin’s offers a unique chance to be part of a team that delivers breathtaking hospitality while enjoying the perks of working in a prestigious location.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager in London
✨Tip Number 1
Network like a pro! Connect with people in the hospitality industry, especially those who work at St. Ermin’s or similar hotels. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal chat, let your charisma shine through. Remember, they’re looking for someone who embodies their values of Fun, Love & Energy, so be yourself and share your passion for hospitality.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios in hotel management, from guest complaints to team conflicts. Practising these responses will help you demonstrate your leadership skills and problem-solving abilities during interviews.
✨Tip Number 4
Apply directly through our website! It shows initiative and gives you a better chance of being noticed. Plus, it’s a great way to express your enthusiasm for joining the St. Ermin’s team and contributing to their exceptional guest experiences.
We think you need these skills to ace Hotel Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through. We want to see that energy and enthusiasm for creating exceptional guest experiences right from the start!
Tailor Your CV:Make sure your CV is tailored to the Hotel Manager role. Highlight your luxury hotel experience and any leadership roles you've had. We love seeing how you’ve inspired teams and driven performance!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to communicate your skills and experiences. We appreciate clarity and want to understand your journey without any fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at St. Ermin’s Hotel.
How to prepare for a job interview at Executive Office
✨Show Your Passion for Hospitality
When you walk into the interview, let your enthusiasm for the hospitality industry shine through. Share specific examples of how you've created exceptional guest experiences in the past. This will demonstrate that you embody the energy and charisma that St. Ermin’s Hotel values.
✨Highlight Your Leadership Style
As a Hotel Manager, leading with Fun, Love & Energy is key. Be prepared to discuss your leadership approach and how you motivate teams. Use anecdotes that showcase your ability to build strong, accountable teams and drive luxury service standards.
✨Know the Brand Inside Out
Familiarise yourself with St. Ermin’s Hotel's unique character and values. Understand their commitment to gracious service and sustainability initiatives. This knowledge will help you align your answers with the hotel's ethos and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest feedback. Think of scenarios where you've successfully managed operational challenges or improved service efficiency. This will illustrate your capability to deliver exceptional results in a guest-centric environment.
