At a Glance
- Tasks: Manage reservations systems and ensure smooth booking processes across our properties.
- Company: Join The Landmark London, a top-rated hotel with a vibrant team culture.
- Benefits: Enjoy competitive salary, discounts, free meals, and extensive development opportunities.
- Other info: Recognised as one of the best companies to work for, with excellent career growth.
- Why this job: Be part of a prestigious hotel and enhance guest experiences while growing your career.
- Qualifications: Experience in reservations management and strong organisational skills.
The predicted salary is between 40000 - 50000 € per year.
Enrich the Journeys of our People and our Guests as our Director of Central Reservations! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Benefits
- Salary: Competitive
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Free meals on duty
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world‑class management development programmes to be the best you can be
- Interest free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
Responsibilities
- Configure, utilise and manage the reservations management systems (i.e. PMS; OTA extranets, Spa and F&B booking platforms) and tools to ensure the maximum efficiency of the booking process and smooth operation across all cluster properties.
- Ensure the standard operating procedures (SOP’s) and systems of work are up to date and unified across all cluster properties maximising the efficiency and productivity and supporting the team.
- Ensure that the connectivity with channel manager and interfaces (i.e. Opera, Revinate, SynXis, Prompt etc.) are up and running and took an immediate action by contacting relevant vendor if any issue arises.
- Effectively maintain and monitor rooms availability for each property assuring inventory is in balance or overbooking decisions are in place in line with the most current strategy and ensuring maximum sale.
- Implement and maintain effective up‑selling program ensuring all opportunities are captured including up‑selling of Spa and F&B offering and total revenue targets are met generating incremental revenue by actively promoting all hotel outlets.
- You will be required to work such hours as are necessary to fulfil their duties and in any event not less than 40 hours.
Company Accolades
- One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
- Leaders Club Hotel of the Year Award 2025
- A Leading Hotels of the World member
- 5 red stars
- 2 rosettes
- Earth Check Silver Certified 2025
If you feel your experience, personality and interest are a match for this Director of Central Reservations role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK.
Head of Reservations in London employer: Executive Office - The Landmark London
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture filled with energy and passion. Located conveniently near major transport links, employees enjoy competitive salaries, extensive benefits including discounts across properties, and opportunities for professional development through world-class management programmes. Join us to be part of a recognised workplace that values your unique contributions and fosters a supportive environment for both personal and career advancement.
Contact Detail:
Executive Office - The Landmark London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Reservations in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at The Landmark London. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show us how your strengths align with our mission to enrich the journeys of our guests. Be ready to share examples of how you’ve made an impact in previous roles!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop us a quick thank-you email. It shows your enthusiasm and keeps you fresh in our minds as we make decisions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at The Landmark London!
We think you need these skills to ace Head of Reservations in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your energy and passion align with our mission at The Landmark London. Share why you’re excited about enriching the journeys of our guests and team.
Tailor Your CV:Make sure your CV is tailored to the Head of Reservations role. Highlight your experience with reservations management systems and any relevant achievements. We love seeing how your unique skills can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story. Use it to explain why you’re the perfect fit for this position. Be specific about your past experiences and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Executive Office - The Landmark London
✨Know Your Systems
Familiarise yourself with the reservations management systems mentioned in the job description, like PMS and OTA extranets. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Up-selling Skills
Prepare examples of how you've successfully implemented up-selling strategies in previous roles. This is crucial for maximising revenue, so be ready to share specific instances where you’ve made a positive impact.
✨Understand the Company Culture
Research The Landmark London and its values. Be prepared to discuss how your strengths align with their focus on energy, passion, and growth. This will demonstrate that you’re not just looking for a job, but a place where you can thrive.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you. Think about asking how they measure success in the reservations department.
