At a Glance
- Tasks: Manage reservations systems and ensure smooth booking processes across properties.
- Company: Join The Landmark London, a vibrant team with a passion for hospitality.
- Benefits: Competitive salary, discounts, free meals, and extensive development opportunities.
- Other info: Recognised as one of the best companies to work for with excellent career growth.
- Why this job: Be part of a top-rated company and make a real impact on guest experiences.
- Qualifications: Experience in reservations management and strong organisational skills.
The predicted salary is between 40000 - 50000 € per year.
Enrich the Journeys of our People and our Guests as our Director of Central Reservations! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Benefits
- Salary: Competitive
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Free meals on duty
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world‑class management development programmes to be the best you can be
- Interest free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
Responsibilities
- Configure, utilise and manage the reservations management systems (i.e. PMS; OTA extranets, Spa and F&B booking platforms) and tools to ensure the maximum efficiency of the booking process and smooth operation across all cluster properties.
- Ensure the standard operating procedures (SOP’s) and systems of work are up to date and unified across all cluster properties maximising the efficiency and productivity and supporting the team.
- Ensure that the connectivity with channel manager and interfaces (i.e. Opera, Revinate, SynXis, Prompt etc.) are up and running and took an immediate action by contacting relevant vendor if any issue arises.
- Effectively maintain and monitor rooms availability for each property assuring inventory is in balance or overbooking decisions are in place in line with the most current strategy and ensuring maximum sale.
- Implement and maintain effective up‑selling program ensuring all opportunities are captured including up‑selling of Spa and F&B offering and total revenue targets are met generating incremental revenue by actively promoting all hotel outlets.
- You will be required to work such hours as are necessary to fulfil their duties and in any event not less than 40 hours.
Company Accolades
- One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
- Leaders Club Hotel of the Year Award 2025
- A Leading Hotels of the World member
- 5 red stars
- 2 rosettes
- Earth Check Silver Certified 2025
If you feel your experience, personality and interest are a match for this Director of Central Reservations role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Head of Reservations employer: Executive Office - The Landmark London
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture filled with energy and passion. Located conveniently near major transport links, employees enjoy competitive salaries, extensive benefits including discounts across properties, and opportunities for professional development through world-class management programmes. With a strong commitment to employee recognition and community involvement, this is a place where your unique contributions are valued and celebrated.
Contact Detail:
Executive Office - The Landmark London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Reservations
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at The Landmark London. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your strengths align with our mission to enrich the journeys of our guests and team members. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice common interview questions and have your own ready. Think about how you can demonstrate your experience with reservations management systems and up-selling strategies. We want to see how you can contribute to our success!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our passionate team at The Landmark London.
We think you need these skills to ace Head of Reservations
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your energy and passion align with our team at The Landmark London.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. We love seeing how your unique skills can contribute to enriching the journeys of our guests!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on board for this exciting journey.
How to prepare for a job interview at Executive Office - The Landmark London
✨Know Your Systems
Familiarise yourself with the reservations management systems mentioned in the job description, like PMS and OTA extranets. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Understand the SOPs
Make sure you have a solid grasp of standard operating procedures (SOPs) in the hospitality industry. Be prepared to talk about how you’ve implemented or improved SOPs in previous roles, as this will demonstrate your ability to unify processes across properties.
✨Showcase Your Up-selling Skills
Think of specific examples where you've successfully implemented up-selling strategies. Discuss how you maximised revenue through effective promotions, especially in Spa and F&B offerings, as this aligns perfectly with the role's responsibilities.
✨Be Ready for Problem-Solving
Prepare for questions on how you would handle issues with connectivity or inventory management. Think of scenarios where you had to troubleshoot problems quickly and effectively, as this will highlight your proactive approach and ability to maintain smooth operations.
