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- Tasks: Manage the entire order process and provide top-notch customer support.
- Company: Join a global leader in industrial automation with a focus on innovation.
- Benefits: Competitive salary, additional benefits, and opportunities for growth.
- Other info: Dynamic work environment with a strong emphasis on teamwork and efficiency.
- Why this job: Be the key link between customers and technical solutions, making a real impact.
- Qualifications: 2+ years in a technical customer-facing role; SAP and Salesforce experience preferred.
The predicted salary is between 35000 - 35000 £ per year.
Order Processing Customer Agent – Manufacturing / Technical
Salary: £35,000 + Additional Benefits
Location: West Midlands
Sector: Technical Capital Equipment
Contract: Full Time – On Site
About the Opportunity
Are you a technically minded professional who is experienced in End to End order processing and customer support? We are assisting a global leader in industrial automation, seeking a Customer Support Agent to join the CRM Centre. This unique role bridges the gap between technical sales support and operational excellence, ensuring our customers receive seamless service from the initial inquiry through to final invoicing and equipment delivery.
The Role
You will act as the first point of contact for our customers, managing the complete lifecycle of technical order process. You will be providing proactive technical sales order support to grow accounts and taking full ownership of the order processing cycle.
Key Responsibilities
- Customer Interaction: Building confirmed orders from the sales team, liaise with customers regarding order timelines and items.
- Technical Sales Support: Develop and present sales proposals/quotations, follow up on the CS business pipeline, and identify areas to maximise customer spending.
- Order Management: Take full ownership of the order processing cycle from initial customer order and purchase requests to booking goods, customs clearance, and final invoicing. Manage and schedule delivery partners and keep track of the order from manufacture to the customer's door.
- Logistics Coordination: Partner with logistics providers to track deliveries and manage import/export documentation.
- Operational Efficiency: Document all interactions in Salesforce CRM and use SAP to maintain accurate inventory and shipment records.
- Cross‐Functional Collaboration: Align with the sales and finance department on overdues and tax topics while collaborating with internal teams to advocate for the customer.
Who You Are
You are a highly organised customer support/order processing specialist who is very organised and can handle technical complexities and administrative precision with equal ease.
Requirements
- Experience: At least 2 years of experience in a technical customer-facing role.
- Technical Skills: Proficient in SAP and Salesforce CRM highly advantageous.
- Software: Advanced skills in Microsoft Office (Excel, Word, PowerPoint) for creating reports and presentations.
- Communication: Exceptional oral and written communication skills with a 'customer-first' philosophy.
- Attributes: Self-initiated with a sense of urgency, high attention to detail, and the ability to work under pressure.
If you feel you have the required experience, we look forward to reviewing your CV/Application.
Customer Support Agent in West Bromwich employer: Executive Network Ltd
Contact Detail:
Executive Network Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer support and order processing. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of your past work or achievements to the interview. Whether it’s a successful project or a tricky customer situation you handled, let them see what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Support Agent in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Support Agent. Highlight your experience in order processing and customer support, and don’t forget to mention any technical skills you have, especially with SAP and Salesforce CRM.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer interactions and order processes in the past.
Show Off Your Communication Skills: Since exceptional communication is key for this role, make sure your application reflects that. Use clear and concise language, and double-check for any typos or grammatical errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Executive Network Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to order processing and customer support. Familiarise yourself with the tools mentioned in the job description, like SAP and Salesforce CRM, so you can confidently discuss how you've used them in past roles.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues or managing expectations.
✨Demonstrate Organisational Skills
Be ready to talk about how you manage multiple tasks and keep track of orders. Share specific strategies or tools you use to stay organised, as this will show that you can handle the complexities of the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you understand how you can contribute to the team’s success, especially regarding cross-functional collaboration and operational efficiency.