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- Tasks: Manage customer orders and provide technical support throughout the order process.
- Company: Join a global leader in industrial automation with a focus on innovation.
- Benefits: Competitive salary, additional benefits, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on operational excellence and teamwork.
- Why this job: Be the key link between customers and technical solutions, making a real impact.
- Qualifications: 2+ years in a technical customer-facing role; SAP and Salesforce experience preferred.
The predicted salary is between 35000 - 35000 £ per year.
Order Processing Customer Agent – Manufacturing / Technical
Salary: £35,000 + Additional Benefits
Location: West Midlands
Sector: Technical Capital Equipment
Contract: Full Time – On Site
About the Opportunity
Are you a technically minded professional who is experienced in End to End order processing and customer support? We are assisting a global leader in industrial automation, seeking a Customer Support Agent to join the CRM Centre. This unique role bridges the gap between technical sales support and operational excellence, ensuring our customers receive seamless service from the initial inquiry through to final invoicing and equipment delivery.
The Role
You will act as the first point of contact for our customers, managing the complete lifecycle of the technical order process. You will be providing proactive technical sales order support to grow accounts and taking full ownership of the order processing cycle.
Key Responsibilities
- Customer Interaction: Building confirmed orders from the sales team, liaising with customers regarding order timelines and items.
- Technical Sales Support: Develop and present sales proposals/quotations, follow up on the CS business pipeline, and identify areas to maximise customer spending.
- Order Management: Take full ownership of the order processing cycle from initial customer order and purchase requests to booking goods, customs clearance, and final invoicing. Manage and schedule delivery partners and keep track of the order from manufacture to the customer's door.
- Logistics Coordination: Partner with logistics providers to track deliveries and manage import/export documentation.
- Operational Efficiency: Document all interactions in Salesforce CRM and use SAP to maintain accurate inventory and shipment records.
- Cross-Functional Collaboration: Align with the sales and finance department on overdues and tax topics while collaborating with internal teams to advocate for the customer.
Who You Are
You are a highly organised customer support/order processing specialist who can handle technical complexities and administrative precision with equal ease.
Requirements
- Experience: At least 2 years of experience in a technical customer-facing role.
- Technical Skills: Proficient in SAP and Salesforce CRM highly advantageous.
- Software: Advanced skills in Microsoft Office (Excel, Word, PowerPoint) for creating reports and presentations.
- Communication: Exceptional oral and written communication skills with a 'customer-first' philosophy.
- Attributes: Self-initiated with a sense of urgency, high attention to detail, and the ability to work under pressure.
If you feel you have the required experience, we look forward to reviewing your CV/Application.
Customer Support Agent employer: Executive Network Ltd
Contact Detail:
Executive Network Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of a Customer Support Agent. Highlight your technical skills and customer-first approach to make a lasting impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a referral, which can be a game-changer.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical customer support and order processing. Use keywords from the job description to show we’re on the same page!
Showcase Your Skills: Don’t forget to mention your proficiency in SAP and Salesforce CRM. We want to see how you can bring your technical skills to the table, so be specific about your software expertise.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about customer support and how your experience aligns with our needs. Let us know what makes you the perfect fit for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Executive Network Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to order processing and customer support. Familiarise yourself with the products and services offered by the company, as well as any relevant software like SAP and Salesforce CRM. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in managing the order processing cycle and customer interactions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how your skills align with their needs.
✨Ask Smart Questions
Interviews are a two-way street, so come prepared with insightful questions about the company's processes, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Demonstrate Your Organisational Skills
Since the role requires high attention to detail and organisational prowess, be ready to discuss how you manage your workload and prioritise tasks. You might even want to share tools or methods you use to stay organised, which can impress the interviewers and show them you’re a great fit for the position.