At a Glance
- Tasks: Manage the entire order process and provide top-notch customer support.
- Company: Join a global leader in industrial automation with a focus on innovation.
- Benefits: Competitive salary, additional benefits, and a supportive work environment.
- Other info: Dynamic team atmosphere with opportunities for growth and development.
- Why this job: Be the key link between customers and technical solutions, making a real difference.
- Qualifications: 2+ years in a technical customer-facing role; SAP and Salesforce experience preferred.
The predicted salary is between 31500 - 38500 £ per year.
Order Processing Customer Agent – Manufacturing / Technical
Salary: £35,000 + Additional Benefits
Location: West Midlands
Sector: Technical Capital Equipment
Contract: Full Time – On Site
About the Opportunity
Are you a technically minded professional who is experienced in End to End order processing and customer support? We are assisting a global leader in industrial automation, seeking a Customer Support Agent to join the CRM Centre. This unique role bridges the gap between technical sales support and operational excellence, ensuring our customers receive seamless service from the initial inquiry through to final invoicing and equipment delivery.
The Role
You will act as the first point of contact for our customers, managing the complete lifecycle of technical order process. You will be providing proactive technical sales order support to grow accounts and taking full ownership of the order processing cycle.
Key Responsibilities:
- Customer Interaction: Building confirmed orders from the sales team, liaise with customers regarding order timelines and items.
- Technical Sales Support: Develop and present sales proposals/quotations, follow up on the CS business pipeline, and identify areas to maximise customer spending.
- Order Management: Take full ownership of the order processing cycle from initial customer order and purchase requests to booking goods, customs clearance, and final invoicing. Manage and schedule delivery partners and keep track of the order from manufacture to the customer's door.
- Logistics Coordination: Partner with logistics providers to track deliveries and manage import/export documentation.
- Operational Efficiency: Document all interactions in Salesforce CRM and use SAP to maintain accurate inventory and shipment records.
- Cross-Functional Collaboration: Align with the sales and finance department on overdues and tax topics while collaborating with internal teams to advocate for the customer.
Who You Are
You are a highly organised customer support/order processing specialist who is very organised and can handle technical complexities and administrative precision with equal ease.
Requirements:
- Experience: At least 2 years of experience in a technical customer-facing role.
- Technical Skills: Proficient in SAP and Salesforce CRM highly advantageous.
- Software: Advanced skills in Microsoft Office (Excel, Word, PowerPoint) for creating reports and presentations.
- Communication: Exceptional oral and written communication skills with a 'customer-first' philosophy.
- Attributes: Self-initiated with a sense of urgency, high attention to detail, and the ability to work under pressure.
If you feel you have the required experience, we look forward to reviewing your CV/Application.
Order Processing Customer Agent in West Bromwich employer: executive-network-group
Executive-Network-Group is an excellent employer, offering a dynamic work culture that prioritises safety and compliance in a laboratory setting. Employees benefit from ongoing professional development opportunities, a supportive environment, and the chance to make a meaningful impact on safety practices within the organisation. Located in Macclesfield, this role not only enhances your career but also allows you to contribute to a culture of excellence in health and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Order Processing Customer Agent in West Bromwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at executive-network-group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like executive-network-group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Processing Customer Agent in West Bromwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to executive-network-group:Your cover letter is your chance to shine! Tell us why you want to work at executive-network-group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at executive-network-group!
How to prepare for a job interview at executive-network-group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
