At a Glance
- Tasks: Coordinate servicing and repairs for heavy plant equipment, ensuring top-notch service delivery.
- Company: Leading UK dealership specialising in heavy plant machinery.
- Benefits: Generous salary, 25 days holiday, health cash plan, and enhanced pension.
- Other info: Fast-paced environment with opportunities for career growth and development.
- Why this job: Join a dynamic team and make a real impact in the heavy plant industry.
- Qualifications: Technical understanding of heavy plant and excellent customer service skills required.
The predicted salary is between 32000 - 38500 € per year.
A leading UK dealership specialising in Heavy Plant is looking for a Service Co-ordinator to join their team to hold responsibility for end to end management of servicing and repair activities, while managing resources to deliver an excellent and consistent level of service.
Area: Brownhills
Salary: £32,000 - £38,500 DOE + benefits
What’s on Offer:
- 25 days holiday + bank holidays
- Health Cash Plan
- Free Physio Access
- 24/7 GP Service
- Enhanced Sick Pay
- Family Leave
- IVF Support
- Retirement Support
- Enhanced Pension
- Cycle to Work
- Discounts Platform
The requirements of the Service Co-ordinator will be:
- Responsible for the co-ordination of engineer diaries, materials, labour and other necessary resources required for the efficient completion of any job
- Quoting for any additional repairs identified as required
- Ensure compliance with all processes and dealer operating standards
- Ensure adherence to timeframes and technical information, and to close all jobs in a timely manner
- Strive to meet relevant KPI’s
- Working 1 Saturday morning in every 4, time off in lieu
The ideal candidate for Service Co-ordinator will have:
- Technical understanding within the heavy plant industry is essential
- Excellent customer service skills both over the phone and email
- Understanding mechanical terminology and able to read and understand technical reports
- Strong IT skills
- Ability to work in a fast-paced environment with conflicting priorities
- Ability to manage resources through planning and co-ordinating
Service Co-ordinator Brownhills in Walsall employer: executive-network-group
Join a leading UK dealership in Brownhills that values its employees through a supportive work culture and comprehensive benefits package, including 25 days of holiday, health cash plans, and enhanced pension schemes. As a Service Co-ordinator, you will have the opportunity to grow your career in the heavy plant industry while working in a dynamic environment that prioritises excellent customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-ordinator Brownhills in Walsall
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversation and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the company culture. It shows you're engaged and helps you figure out if this is the right fit for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Service Co-ordinator Brownhills in Walsall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Co-ordinator role. Highlight your technical understanding of the heavy plant industry and any relevant experience you have in managing resources and coordinating tasks.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your customer service skills and how you can contribute to delivering an excellent level of service.
Showcase Your IT Skills:Since strong IT skills are essential, don’t forget to mention any relevant software or tools you’re familiar with. This will show us that you can handle the fast-paced environment and conflicting priorities.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at executive-network-group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to heavy plant machinery. Understand the key terms and processes involved in servicing and repairs, as this will show your potential employer that you're not just a pretty face but someone who can really get into the nitty-gritty of the role.
✨Show Off Your Customer Service Skills
Since the role involves a lot of communication with customers, be prepared to discuss your previous experiences in customer service. Think of specific examples where you’ve gone above and beyond to help a client, whether over the phone or via email. This will demonstrate your ability to maintain excellent service standards.
✨Be Organised and Ready to Multi-task
As a Service Co-ordinator, you'll need to juggle multiple tasks at once. Prepare to talk about how you manage your time and resources effectively. Maybe share a story about a time you successfully coordinated a complex project or managed conflicting priorities—this will highlight your organisational skills.
✨Understand the Company Culture
Do a bit of research on the dealership and its values. Knowing what they stand for and how they operate will help you tailor your answers during the interview. Plus, it shows that you’re genuinely interested in being part of their team, which is always a plus!
