At a Glance
- Tasks: Lead a national service division, ensuring top-notch delivery and operational excellence.
- Company: Fast-paced engineering firm focused on innovation and growth.
- Benefits: Competitive salary of £65,000 plus benefits and bonuses.
- Other info: Join a high-performing team with opportunities for personal and professional growth.
- Why this job: Drive impactful change in a dynamic environment while developing your leadership skills.
- Qualifications: Senior management experience in industrial services or engineering required.
The predicted salary is between 65000 - 65000 £ per year.
An exciting opportunity has arisen for a dynamic and results-driven Head of Service Operations to lead a national on-site service division within a fast-paced engineering environment. This senior leadership role is responsible for the strategic direction, operational performance, and commercial success of a UK-wide mobile service operation. You will lead service delivery across field engineering, shutdown support, project execution and customer service, ensuring work is delivered safely, efficiently, profitably and to the highest possible standard. As a key member of the senior leadership team, you will play a central role in driving operational excellence, developing people, supporting business growth and enhancing customer satisfaction.
Key responsibilities:
- Develop and implement the strategic vision for the service operations division in line with business growth objectives.
- Lead all aspects of mobile service operations, ensuring safe, effective and profitable delivery of customer contracts.
- Manage field service engineers, project engineers and third-party contractors.
- Oversee national scheduling, resource planning and mobilisation.
- Support planned maintenance, emergency response, shutdown support and project delivery.
- Drive operational excellence through continuous improvement, standardisation and innovation.
- Deliver agreed revenue, margin and profitability targets.
- Monitor financial performance, labour utilisation and operational costs.
- Support pricing strategy, contract negotiations and major customer tenders.
- Act as senior operational contact for key national accounts.
- Build strong relationships with customers, suppliers and industry partners.
- Champion health, safety, quality and compliance across all service activities.
- Lead, coach and develop a high-performing team.
- Support technical problem solving and engineering best practice.
- Introduce dashboards, KPIs, SOPs and improvement initiatives to enhance performance.
Key Requirements:
- Significant senior management experience within industrial services, hydraulics, fluid power or engineering.
- Proven leadership of national service operations.
- Experience managing large engineering teams.
- Strong commercial and financial management capability.
- Experience delivering operational transformation and continuous improvement.
- Strong customer relationship management at a strategic level.
- Excellent understanding of engineering service delivery.
Skills and attributes:
- Commercially driven with a customer-first mindset.
- Results focused with strong personal accountability.
- Strong ethical standards.
- Passionate about developing people.
- Committed to operational excellence.
Please apply online or contact Sandeep Dhillon for a confidential conversation.
Head Of Services & Operations in Wakefield employer: executive-network-group
Executive-Network-Group is an excellent employer, offering a dynamic work culture that prioritises safety and compliance in a laboratory setting. Employees benefit from ongoing professional development opportunities, a supportive environment, and the chance to make a meaningful impact on safety practices within the organisation. Located in Macclesfield, this role not only enhances your career but also allows you to contribute to a culture of excellence in health and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Services & Operations in Wakefield
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Head Of Services & Operations role you’re after at executive-network-group.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at executive-network-group a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at executive-network-group.
✨Apply Through Company Websites
When you spot a role like Head Of Services & Operations at executive-network-group, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Head Of Services & Operations in Wakefield
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Head Of Services & Operations, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at executive-network-group a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to executive-network-group specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at executive-network-group
✨Brush Up on Core Engineering Principles
Before heading into the interview with executive-network-group, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like executive-network-group want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
