At a Glance
- Tasks: Lead and support a team of service coordinators in a dynamic environment.
- Company: Established business in the heavy plant and construction equipment industry.
- Benefits: Competitive salary, hybrid working, and long-term career development opportunities.
- Other info: Join a supportive management structure with excellent growth potential.
- Why this job: Make an impact by improving processes and supporting a busy team.
- Qualifications: Experience in managing teams within a service or engineering environment.
The predicted salary is between 40000 - 46500 £ per year.
Salary: £40,000 – £46,500 DOE
Location: South Tyneside, Tyne & Wear
Hours: Monday – Friday, 8:00am – 5:00pm
Working Pattern: Hybrid working available after probation
The Company:
We're working with an established business operating within the heavy plant and construction equipment industry, who are looking to recruit an experienced Service Supervisor to join their team in the North East. The business has a strong presence across the UK and is looking for someone who can bring structure, leadership and a hands-on approach to its busy service department.
The Role:
As Service Supervisor, you'll be responsible for overseeing a team of service coordinators who manage the day-to-day activities of field-based engineers. This is primarily an office-based management position, combining team leadership with the coordination of service operations. You'll be making sure work is allocated effectively, customers are kept informed and the team has the support needed to perform.
Key Responsibilities:
- Manage, motivate and support a team of service coordinators.
- Oversee the planning and allocation of work to field service engineers.
- Handle staff appraisals, absence management and performance-related matters.
- Support the team with customer enquiries, scheduling and operational issues when required.
- Monitor workloads, productivity and overall service performance.
- Identify opportunities to improve processes and the way the department operates.
- Support the training and development of existing and new employees.
The Ideal Candidate:
We're looking for someone who has experience managing people within a busy service or engineering environment. Ideally, you'll have:
- Previous experience as a Service Supervisor, Service Manager, Service Team Leader or similar.
- Proven experience managing staff, including performance reviews and day-to-day team management.
- A good understanding of service coordination, engineer scheduling or field service operations.
- Strong organisational skills and the ability to manage competing priorities.
- Confidence dealing with customers, resolving problems and supporting a busy team.
- Good IT skills and experience working with service management systems.
- Experience within heavy plant, construction equipment, plant hire, powered access or similar industries would be advantageous, although candidates from other service-led engineering environments will also be considered.
The Package:
- £40,000 – £46,500 basic salary, depending on experience.
- Monday to Friday working hours.
- Hybrid working following a six-month probation period (three days office-based, two from home).
- Established team and supportive management structure.
- Company benefits package.
- Long-term career development opportunities.
Service Supervisor employer: Executive Network Group
Join a leading manufacturing company in Newark that prioritises safety and employee engagement, making it an exceptional employer for a Safety Health & Environmental Manager. With a strong focus on continuous improvement and a supportive management team, you will have the opportunity to influence a positive safety culture while benefiting from professional growth and development within a collaborative environment. This role not only allows you to champion health and safety but also to be part of a site recognised for its outstanding performance and commitment to employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Supervisor at Executive Network Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Executive Network Group or be willing to refer you for that Service Supervisor position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Executive Network Group who’s on the lookout for their next Service Supervisor star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Supervisor role at Executive Network Group!
We think you need these skills to ace Service Supervisor
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Executive Network Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Executive Network Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Executive Network Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
