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- Tasks: Lead a team to exceed customer expectations and manage daily operations.
- Company: Join a growing powered access business making waves in the UK market.
- Benefits: Enjoy a competitive salary, company vehicle, and a supportive work environment.
- Why this job: Be part of a dynamic team focused on growth and exceptional customer service.
- Qualifications: Previous service experience and strong management skills are essential.
- Other info: This role is based in Huntingdon, Monday to Friday.
Job Title: Service Manager Location: Huntingdon Salary: Up to £55k + Company Vehicle Job Description: I am currently working with a well established powered access businesses who are showing signs of significant growth within the UK. The company are now looking for a Service Manager who will come in and work very closely with Operations Manager as well as the MD. You will be responsible for the day-to-day management of the Workshop, Field Service Engineers and ensuring customer expectations are exceeded. Responsibilities of the Role: Empower the team to deliver to deliver Company Objectives, Financial targets and Departmental initiatives to deliver growth and improved customer service Embrace the introduction of CRM to better use customer contact data to support growth initiatives Day to day management and timely delivery of special projects & product recalls Work with Operations Director to ensure all communication regarding service bulletins are handled consistently and professionally, with involvement of all company stakeholders, where necessaryRequirements of Role: Previous service experience with comprehensive industrial knowledge An experienced Manager who can balance managing a team whilst hitting your own personal set objectives A strong, self-motivated individual and creative problem solver Working to maximise performance and overcome challengesThe role will be based out of Huntingdon – Monday to Friday. If you are someone who fits the above requirements and would like to find out more about this opportunity please speak to Jack Hanley at Elite Consultancy – (phone number removed) – (url removed)
Service Manager employer: Executive Network Group
Contact Detail:
Executive Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Make sure to research the company thoroughly. Understand their values, mission, and recent developments in the powered access industry. This knowledge will help you demonstrate your genuine interest during conversations.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Service Manager role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to manage teams and exceed customer expectations. Be ready to discuss how you've successfully implemented CRM systems or similar initiatives.
✨Tip Number 4
Stay updated on industry trends and challenges in the powered access sector. Being knowledgeable about the market will allow you to speak confidently about how you can contribute to the company's growth.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Manager position. Understand the responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant service management experience and industrial knowledge. Emphasize your ability to manage teams and meet objectives, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and problem-solving abilities. Mention specific examples of how you've empowered teams and improved customer service in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Executive Network Group
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate your ability to lead and empower a team. Prepare examples from your past experiences where you successfully managed a team, met objectives, and improved customer service.
✨Understand the Company’s Growth Strategy
Research the company’s recent growth initiatives and be ready to discuss how your experience aligns with their goals. Showing that you understand their business model and challenges will set you apart.
✨Familiarize Yourself with CRM Systems
Since the role involves embracing CRM for customer data management, be prepared to discuss your experience with CRM systems. Highlight any specific tools you've used and how they contributed to improved customer service.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific challenges you've faced in previous roles and how you overcame them, especially in a service or operational context.
