At a Glance
- Tasks: Coordinate field service operations and manage engineers, customers, and ongoing jobs.
- Company: Established heavy plant and construction equipment business in the North East.
- Benefits: Competitive salary, permanent position, and potential for flexibility based on experience.
- Other info: Strong organisational skills and confidence in communication are key to success.
- Why this job: Join a key role in a dynamic team and make a real impact in the industry.
- Qualifications: Experience in service-led engineering or machinery environments is essential.
The predicted salary is between 35000 - 45000 £ per year.
Location: Darlington / North East
Salary: £35,000 – £45,000 DOE
Elite Consultancy Network are currently recruiting on behalf of an established construction equipment and heavy plant business who are looking to appoint an experienced Service Controller to join their North East operation.
This is a key position within the aftersales team, responsible for coordinating a busy field service operation and ensuring engineers, customers, parts and ongoing jobs are managed effectively.
You do not necessarily need to have started your career as an Engineer, although a technical background would be advantageous. The key requirement is previous experience within a service-led engineering, machinery or vehicle environment, with a strong understanding of coordinating engineers and managing customer requirements.
The Role
- Planning and scheduling Field Service Engineers across the region
- Managing breakdowns, planned servicing, repairs and maintenance work
- Prioritising workloads based on urgency, location and customer requirements
- Keeping customers updated throughout the repair/service process
- Raising and progressing jobs and work orders
- Liaising with engineers regarding faults, additional work and follow-up requirements
- Working closely with Parts to ensure components are available when required
- Supporting quotations, warranty administration and service invoicing
- Monitoring outstanding jobs and helping minimise customer downtime
- Maintaining accurate records within the service management system
The Candidate
We are keen to speak with candidates who have previously worked as a:
- Service Controller
- Service Coordinator
- Service Planner
- Workshop Controller
- Field Service Coordinator
- After Sales Coordinator
- or similar.
Experience within any of the following would be particularly relevant:
- Heavy Plant
- Construction Equipment
- Plant Hire
- Agricultural Machinery
- Material Handling
- Forklifts
- Powered Access
- HGV / Commercial Vehicles
You should have strong organisational skills, be comfortable managing changing priorities and have confidence communicating with both customers and engineers.
Package
- £35,000 – £45,000 basic salary DOE
- Potential flexibility towards £45,000 for an exceptional candidate
- Permanent position
- Established heavy plant/construction equipment business
- Based around the Darlington area
Service Controller employer: Executive Network Group
Join a leading manufacturing company in Newark that prioritises safety and employee engagement, making it an exceptional employer for a Safety Health & Environmental Manager. With a strong focus on continuous improvement and a supportive management team, you will have the opportunity to influence a positive safety culture while benefiting from professional growth and development within a collaborative environment. This role not only allows you to champion health and safety but also to be part of a site recognised for its outstanding performance and commitment to employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Executive Network Group, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Service Controller at Executive Network Group.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Executive Network Group
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
