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- Tasks: Lead the service and parts department, ensuring top-notch customer service and team management.
- Company: Join a leading UK construction equipment dealership with a strong market presence.
- Benefits: Enjoy a competitive salary up to £50,000 plus great benefits and career growth opportunities.
- Why this job: Be part of a dynamic team, make an impact, and work with industry leaders.
- Qualifications: Experience in parts and service management, with strong customer service and team leadership skills required.
- Other info: This role is perfect for those passionate about construction equipment and looking to advance their career.
The predicted salary is between 35000 - 50000 £ per year.
We have partnered with a UK wide Construction/Plant Equipment dealership who are looking for a Parts & Service Manager to join their business in Warwickshire. You will be a key component for the business overseeing the Engineering team, offering great Customer Service and having a strong Commercial Acumen. The business works with some of the big names in the UK market.
Location: Warwickshire (commutable from Evesham, Leamington Spa, Stratford Upon Avon, Redditch, Studley, Pershore, Warwick, Alcester)
Requirements of the Parts & Service Manager:- Oversee the daily operations of the service and parts department, co-ordinating service engineers, supervising a team.
- Manage, mentor, and develop service and parts staff, ensuring they are trained to meet company standards and customer expectations.
- Ensure exceptional customer service is delivered, addressing customer inquiries, complaints, and service requests effectively.
- Build and maintain strong relationships with customers, suppliers, and stakeholders.
- Develop and implement effective strategies to achieve service and parts sales targets & creating revenue streams.
- Monitor and manage inventory levels of parts, ensuring optimal stock levels are maintained, minimising excess and shortages.
- Prepare and manage the departmental budget to ensure cost-effective operations and profitability.
- Ensure that all service and parts operations comply with company policies, legal regulations, and health and safety standards.
- Promote a culture of safety within the department, conducting regular inspections and training sessions.
- Prepare regular reports on service and parts performance, including sales results, customer feedback, and operational efficiency.
- Contribute to long-term strategic planning for the service and parts department, aligning departmental goals with overall company objectives.
- Experience in managing parts and service operations.
- Technical knowledge of construction equipment (Excavators, dumpers, telehandlers etc) preferred.
- Strong customer service & relationship building skills.
- Strong commercial acumen.
- Proven track record of supervising & mentoring a team of service technicians.
- Proficiency in inventory management and order processing.
This is a great opportunity for a good Service and Parts Manager to join a well-established business in a strong position. There is a good salary, great benefits & the chance to be a massive part of a great business with good standing in the market.
Apply on-line or call Sandeep Dhillon for a confidential discussion.
Parts and Service Manager employer: Executive Network Group
Contact Detail:
Executive Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts and Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in construction equipment. This knowledge will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the construction and plant equipment sector. Attend industry events or join relevant online forums to connect with potential colleagues and learn about job openings.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved customer service in previous roles. Real-life scenarios can make a strong impression during interviews.
✨Tip Number 4
Research the company thoroughly before your interview. Understanding their values, products, and market position will allow you to tailor your responses and show that you're genuinely interested in joining their team.
We think you need these skills to ace Parts and Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing parts and service operations. Include specific examples of your technical knowledge of construction equipment and any achievements in customer service and team management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong commercial acumen and relationship-building skills. Mention how your previous roles have prepared you for overseeing a team and ensuring exceptional customer service.
Highlight Relevant Skills: In your application, emphasise your proficiency in inventory management and order processing. Provide examples of how you've successfully managed budgets and improved operational efficiency in past positions.
Showcase Leadership Experience: Detail your experience in mentoring and developing teams. Discuss how you've contributed to creating a culture of safety and compliance within your previous roles, as this is crucial for the Parts and Service Manager position.
How to prepare for a job interview at Executive Network Group
✨Showcase Your Leadership Skills
As a Parts and Service Manager, you'll be overseeing a team. Be prepared to discuss your experience in managing and mentoring staff. Share specific examples of how you've developed team members and improved their performance.
✨Demonstrate Customer Service Excellence
Exceptional customer service is key in this role. Prepare to talk about how you've handled customer inquiries and complaints in the past. Highlight any strategies you've implemented to enhance customer satisfaction.
✨Understand the Technical Aspects
Familiarise yourself with construction equipment, as technical knowledge is preferred. Brush up on the specifics of excavators, dumpers, and telehandlers, and be ready to discuss how this knowledge has helped you in previous roles.
✨Prepare for Financial Discussions
You'll need to manage budgets and achieve sales targets. Be ready to discuss your experience with financial management, including how you've monitored inventory levels and maximised profitability in past positions.
