At a Glance
- Tasks: Manage the complete life-cycle of technical orders and provide proactive sales support.
- Company: Join a global leader in industrial automation based in the West Midlands.
- Benefits: Salary of £35,000 plus additional benefits for full-time on-site work.
- Other info: Experience with Salesforce CRM and advanced Microsoft Office skills are highly advantageous.
- Why this job: This role bridges technical sales support and operational excellence.
- Qualifications: Requires at least 2 years in a technical customer-facing role and proficiency in SAP.
The predicted salary is between 35000 - 35000 £ per year.
We are assisting a global leader in industrial automation, seeking a Customer Support Agent to join the CRM Center. This unique role bridges the gap between technical sales support and operational excellence, ensuring our customers receive seamless service from the initial inquiry through to final invoicing and equipment delivery.
The Role
You will act as the first point of contact for our customers, managing the complete life‑cycle of the technical order process. Your role is to provide proactive technical sales order support to grow accounts and take full ownership of the order processing cycle.
Key Responsibilities:
- Customer Interaction: Build confirmed orders from the sales team, liaise with customers regarding order timelines and items.
- Technical Sales Support: Develop and present sales proposals/quotations, follow up on the CS business pipeline, and identify areas to maximise customer spending.
- Order Management: Take full ownership of the order processing cycle from initial customer order and purchase requests to booking goods, customs clearance, and final invoicing. Manage and schedule delivery partners and keep track of the order from manufacture to the customer’s door.
- Logistics Coordination: Partner with logistics providers to track deliveries and manage import/export documentation.
- Operational Efficiency: Document all interactions in Salesforce CRM and use SAP to maintain accurate inventory and shipment records.
- Cross‑Functional Collaboration: Align with the sales and finance department on overdues and tax topics while collaborating with internal teams to advocate for the customer.
Who You Are
You are a highly organized customer support / order processing specialist who can handle technical complexities and administrative precision with equal ease.
Requirements:
- Experience: At least 2 years of experience in a technical customer-facing role.
- Technical Skills: Proficient in SAP and Salesforce CRM highly advantageous.
- Software: Advanced skills in Microsoft Office (Excel, Word, PowerPoint) for creating reports and presentations.
- Communication: Exceptional oral and written communication skills with a customer‑first philosophy.
- Attributes: Self‑initiated with a sense of urgency, high attention to detail, and the ability to work under pressure.
Order Processing Customer Agent employer: executive-network-group
Located in the West Midlands, this company is a global leader in industrial automation. They offer a competitive salary and additional benefits, fostering a collaborative environment where customer support and technical expertise are valued.
