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For Companies At a Glance
- Tasks: Manage customer enquiries, generate quotes, and drive parts sales in a fast-paced environment.
- Company: Leading organisation in construction machinery and industrial equipment.
- Benefits: Competitive salary, dynamic team culture, and opportunities for professional growth.
- Why this job: Join a proactive team and make a real impact on customer satisfaction and sales success.
- Qualifications: Strong communication skills and experience in a call-centre or telephone-based role.
- Other info: Collaborative culture with a focus on learning and development.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a leading organisation within the construction machinery and industrial equipment sector, is seeking a proactive and customer-focused Parts Sales Development Co-ordinator to join their expanding Aftermarket team. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and is motivated by achieving both service excellence and commercial results.
In this role, you will be the key point of contact for customers requiring spare parts and service support. You will manage enquiries end-to-end, generate quotations, process orders, identify parts accurately, and actively develop sales opportunities. Working closely with external sales teams, OEM partners, and warehouse operations, you’ll play a critical role in ensuring customers receive a best-in-class experience every time.
The Role- Driving Parts & Service Sales
- Manage and follow up internal and external enquiries for spare parts and service.
- Prepare accurate quotations and follow them up within 24 hours.
- Achieve weekly sales and margin targets (34.9%+ gross margin).
- Convert at least 75% of quotations into confirmed orders.
- Identify and promote opportunities for additional service labour and workshop utilisation.
- Support the setup and administration of smart service agreements.
- Ensuring Accuracy & Operational Efficiency
- Identify correct parts based on customer requirements, liaising with OEM factories where needed.
- Recommend parts based on customer buying behaviour and usage patterns.
- Coordinate with the warehouse to ensure urgent parts are dispatched promptly.
- Offer appropriate delivery options and ensure full cost recovery.
- Serve customers at the trade counter when required.
- Take ownership of orders from initial enquiry through delivery and invoicing.
- Delivering a Standout Customer Experience
- Work to strict service standards: answer calls within 3 rings, respond to emails within 2 hours, issue same-day quotes.
- Promote digital solutions such as Part-shop to improve customer engagement.
- Manage back orders and proactively communicate delivery updates.
- Conduct customer surveys and apply learnings to improve service.
- Using Data to Drive Growth
- Use SAP and CRM systems to identify changes in customer buying patterns or gaps in supply.
- Collaborate with external sales teams on tailored wear-parts sales packages.
- Additional Focus Area: Burner Servicing
- Identify asphalt plant burners not currently serviced and understand barriers to conversion.
- Generate additional revenue by securing burner service work and coordinating delivery.
- Essential Skills & Attributes
- Strong motivation to deliver excellent customer outcomes.
- Outstanding telephone manner and ability to build quick rapport.
- Excellent communication skills (phone & email).
- Strong listening skills with an ability to understand customer needs and uncover opportunities.
- Self-starter with energy, ideas, and the ability to adapt in a changing environment.
- Highly organised, credible, and professional.
- Desirable Skills
- Ability to spot process improvement opportunities and drive change.
- Experience
- Essential
- Experience in a telephone-based or call-centre environment.
- Knowledge/understanding of parts drawings.
- Experience using SAP.
- Understanding of service or parts department operations.
- Desirable
- Technical sales background.
- Basic knowledge of construction machinery.
- Essential
- Cultural & Personal Fit
- The ideal candidate embodies the following values:
- We Win Together: Collaborative, supportive, open to feedback.
- Own It: Takes responsibility, delivers consistently, finds solutions.
- We Know Our Stuff: Keen to learn and develop expertise.
- Above & Beyond: Positive, resilient, committed to delivering on time.
- Best in Class: High standards, detail-oriented, focused on getting it right first time.
Parts Sales Development Co-Ordinator in Newark on Trent employer: Executive Network Group
Contact Detail:
Executive Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Sales Development Co-Ordinator in Newark on Trent
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills match what they’re looking for. Think about specific examples from your past that highlight your customer service skills and ability to drive sales.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you’re genuinely interested in the company.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Parts Sales Development Co-Ordinator in Newark on Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Parts Sales Development Co-ordinator role. Highlight your customer service experience and any relevant sales achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our values. Don’t forget to mention your motivation for delivering excellent customer outcomes!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application showcases your outstanding communication skills. Whether it’s through your writing style or examples of past experiences, let us see how you build rapport!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Executive Network Group
✨Know Your Parts
Familiarise yourself with common spare parts and service processes in the construction machinery sector. Being able to discuss specific parts and their applications will show your knowledge and enthusiasm for the role.
✨Customer-Centric Mindset
Prepare examples of how you've successfully built relationships with customers in previous roles. Highlight your ability to listen, understand needs, and provide tailored solutions, as this is crucial for the Parts Sales Development Co-ordinator position.
✨Master the Follow-Up
Demonstrate your understanding of the importance of follow-ups by discussing how you would manage enquiries and quotations. Mention your strategies for ensuring timely responses and maintaining customer engagement.
✨Showcase Your Organisational Skills
Be ready to talk about how you stay organised in a fast-paced environment. Share specific tools or methods you use to manage multiple tasks, such as using CRM systems or prioritising urgent orders, which are key for this role.
