At a Glance
- Tasks: Manage customer enquiries, process orders, and coordinate equipment for a busy hire desk.
- Company: Join a successful construction rental company with a supportive team.
- Benefits: Earn £26,000 - £28,000, enjoy profit share, 25 days holiday, and full training.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the first point of contact and make a real difference in customer service.
- Qualifications: Customer service experience and strong organisational skills are a plus.
Location: Gloucester
Salary: £26,000 - £28,000 (Subject to Experience), Plus Profit Share Bonus, 25 Days Holiday Plus Bank Holidays, Company Pension, Full Training Provided.
We are looking for a highly organised and customer focused Hire Desk Administrator to join a highly successful, well-established construction rental company. You will be based at their Gloucester depot, joining a fast-paced environment and close-knit team.
As the Hire Desk Administrator, you will be the first point of contact for customers, managing hire enquiries, processing orders, and ensuring the smooth coordination of equipment.
Key Responsibilities:
- Handle incoming hire enquiries via phone and email.
- Process hire orders, quotations, contracts, and invoices accurately.
- Schedule equipment deliveries, collections, and servicing.
- Maintain and update hire records and customer databases.
- Coordinate with drivers, engineers, and suppliers to ensure timely service.
- Monitor equipment availability and utilisation.
- Resolve customer queries and issues promptly and professionally.
- Ensure all paperwork and administration is completed in line with company procedures.
Role Requirements:
- Previous experience in an administrative or customer service role (hire desk experience is desirable but not essential).
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple tasks.
- Confident using Microsoft Office and computer-based systems.
- Ability to work well under pressure and as part of a team.
- A proactive and problem-solving attitude.
If you are someone who fits the above requirements and would like to find out more about this opportunity please speak to Zoe Mansfield at Elite Consultancy.
Hire Desk Controller / Administrator in Gloucester employer: executive-network-group
Join a thriving construction rental company in Gloucester, where you will be part of a supportive and dynamic team dedicated to delivering exceptional customer service. With competitive salary packages, profit share bonuses, and comprehensive training, we prioritise employee growth and well-being, ensuring you have the tools and opportunities to excel in your role as a Hire Desk Controller. Experience a collaborative work culture that values your contributions and fosters professional development in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller / Administrator in Gloucester
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like executive-network-group, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Hire Desk Controller / Administrator at executive-network-group.
We think you need these skills to ace Hire Desk Controller / Administrator in Gloucester
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at executive-network-group
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
