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- Tasks: Lead the evolution of digital platforms and manage service operations.
- Company: Join a large, complex organisation focused on digital innovation.
- Benefits: Enjoy hybrid working with an attractive package and corporate perks.
- Why this job: Be part of a strategic vision that drives digital transformation and impacts the organisation's future.
- Qualifications: Experience in people management, platform optimisation, and strategic thinking required.
- Other info: Work closely with senior stakeholders and hands-on teams to drive results.
The predicted salary is between 43200 - 72000 £ per year.
Executive Network Group are currently retained and working alongside a large complex organisation who are looking for a Director of Digital Platforms and Services. The Director of Digital Platforms and Service is responsible for the management and ongoing evolution of the businesses Digital Platforms. This role involves leading execution of the business digital platform strategy, managing platform operations, and ensuring that digital platform initiatives align with wider Digital and Organisation strategic objectives. As the Director of Platforms and Services you will oversee Service Management that is accountable for day-to-day service operations and performance and responsible for defining the service strategy and service transition processes.
Key Responsibilities:
- Execute a comprehensive digital platform strategy aligned with the Organisation business plan and goals.
- Oversee development and implementation of Digital Platforms ensuring they are scalable and secure against service and security targets, policies & standards.
- Manage digital service provision across 1st line helpdesk, service governance, service design & transition, major incident management and service management engagement across business.
- Monitor platform performance using KPI’s and fostering continuous improvement culture.
- Expert problem solving and solutioning. Analyse problems stepping in to make decisions and ensure action when required.
- Financial Acumen – managing budgets, financial planning and resource requirements for the function.
- Leadership and team management of the platform teams ensuring development and performance management implemented consistently across the function.
Required Experience & Skills:
- People management and team leadership in large organisations.
- Proven ability to lead and optimise platform, change management, service management and service introduction teams.
- Proven ability to manage large suppliers and vendors in the digital outsourcing and software domains.
- Proven ability to operate, enhance and sustain digital platform provisions across the full digital domain.
- Strategic thinker with excellent problem-solving abilities.
- Ability to constructively challenge status quo and help teams overcome barriers to drive results.
- Exceptional interpersonal, leadership, listening and communication skills with the ability to influence and drive alignment among senior stakeholders as well as hands-on teams.
Attractive package on offer for the role and hybrid working with 2 days a week on site.
Director of Digital Platforms & Service employer: Executive Network Group
Contact Detail:
Executive Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Digital Platforms & Service
✨Tip Number 1
Familiarise yourself with the latest trends in digital platforms and services. Understanding current technologies and methodologies will not only help you in interviews but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the digital platform space. Attend industry events or webinars where you can connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed digital platforms in the past. Be ready to share metrics or KPIs that showcase your impact, as this will resonate well with hiring managers.
✨Tip Number 4
Research the organisation thoroughly. Understand their digital strategy and any recent initiatives they've undertaken. This knowledge will allow you to tailor your discussions and show how you can contribute to their goals.
We think you need these skills to ace Director of Digital Platforms & Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital platforms and service management. Focus on your leadership roles, strategic vision, and any specific achievements that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital transformation and how your skills can contribute to the company's objectives. Mention specific examples of how you've successfully managed digital platforms or led teams in the past.
Highlight Key Skills: Emphasise your financial acumen, problem-solving abilities, and experience in managing large suppliers. Use bullet points to make these skills stand out, ensuring they match the requirements listed in the job description.
Showcase Leadership Experience: Detail your experience in people management and team leadership. Provide examples of how you've developed teams and driven performance, as this is crucial for the Director role.
How to prepare for a job interview at Executive Network Group
✨Showcase Your Strategic Vision
As a Director of Digital Platforms and Services, it's crucial to demonstrate your ability to align digital strategies with business goals. Prepare examples of how you've successfully executed similar strategies in the past, highlighting your understanding of both digital platforms and organisational objectives.
✨Highlight Your Leadership Skills
This role requires strong people management and team leadership. Be ready to discuss your experience in leading large teams, managing performance, and fostering a culture of continuous improvement. Share specific instances where your leadership made a significant impact.
✨Demonstrate Financial Acumen
Since managing budgets and financial planning is part of the job, come prepared to discuss your experience with financial management. Provide examples of how you've effectively managed resources and budgets in previous roles, ensuring that you can handle the financial aspects of the position.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of complex challenges you've encountered in digital platform management and how you approached them. Be ready to explain your thought process and the outcomes of your decisions.
