At a Glance
- Tasks: Coordinate field service operations and manage customer requirements effectively.
- Company: Established heavy plant and construction equipment business in the North East.
- Benefits: Competitive salary, permanent position, and potential for flexibility based on experience.
- Other info: Strong organisational skills and confidence in communication are crucial for success.
- Why this job: Join a key role in a dynamic team and make a real impact in the industry.
- Qualifications: Experience in service-led engineering or machinery environments is essential.
The predicted salary is between 36000 - 44000 £ per year.
Location: Darlington / North East
Salary: £35,000 – £45,000 DOE
Elite Consultancy Network are currently recruiting on behalf of an established construction equipment and heavy plant business who are looking to appoint an experienced Service Controller to join their North East operation. This is a key position within the aftersales team, responsible for coordinating a busy field service operation and ensuring engineers, customers, parts and ongoing jobs are managed effectively.
You do not necessarily need to have started your career as an Engineer, although a technical background would be advantageous. The key requirement is previous experience within a service-led engineering, machinery or vehicle environment, with a strong understanding of coordinating engineers and managing customer requirements.
The Role
- Planning and scheduling Field Service Engineers across the region
- Managing breakdowns, planned servicing, repairs and maintenance work
- Prioritising workloads based on urgency, location and customer requirements
- Keeping customers updated throughout the repair/service process
- Raising and progressing jobs and work orders
- Liaising with engineers regarding faults, additional work and follow-up requirements
- Working closely with Parts to ensure components are available when required
- Supporting quotations, warranty administration and service invoicing
- Monitoring outstanding jobs and helping minimise customer downtime
- Maintaining accurate records within the service management system
The Candidate
We are keen to speak with candidates who have previously worked as a: Service Controller, Service Coordinator, Service Planner, Workshop Controller, Field Service Coordinator, After Sales Coordinator or similar. Experience within any of the following would be particularly relevant: Heavy Plant | Construction Equipment | Plant Hire | Agricultural Machinery | Material Handling | Forklifts | Powered Access | HGV / Commercial Vehicles.
You should have strong organisational skills, be comfortable managing changing priorities and have confidence communicating with both customers and engineers.
Package
- £35,000 – £45,000 basic salary DOE
- Potential flexibility towards £45,000 for an exceptional candidate
- Permanent position
- Established heavy plant/construction equipment business
- Based around the Darlington area
For further information or a confidential discussion, please contact: Nathan Turley Senior Recruitment Consultant Elite Consultancy Network.
Service Controller in Darlington employer: Executive Network Group
Join a leading manufacturing company in Newark that prioritises safety and employee engagement, making it an exceptional employer for a Safety Health & Environmental Manager. With a strong focus on continuous improvement and a supportive management team, you will have the opportunity to influence a positive safety culture while benefiting from professional growth and development within a collaborative environment. This role not only allows you to champion health and safety but also to be part of a site recognised for its outstanding performance and commitment to employee wellbeing.
