At a Glance
- Tasks: Manage hire enquiries, coordinate bookings, and ensure top-notch customer service.
- Company: Join a friendly, independent hire company with a strong reputation in construction machinery.
- Benefits: Enjoy a competitive salary, holiday allowance, pension scheme, and full training.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be empowered in your role and make a real impact in a growing organisation.
- Qualifications: Experience in hire desk, customer service, or admin roles, preferably in construction.
The predicted salary is between 35000 - 45000 € per year.
Location: Essex
Package: £35,000 - £45,000 Basic, Incentivising Holiday Allowance + Company Pension Scheme + Full Product Training.
We are looking for a Hire Desk Controller to join a well-established, independent hire company who specialise in construction machinery. This is a growing organisation that prides itself on its culture, offering a friendly working environment where you’ll be given full autonomy and be empowered in your role. Alongside this, the company has built a strong reputation by providing an exceptional service offering to a long-standing, trusted customer base.
Responsibilities of the Role:
- Taking inbound hire enquiries from customers
- Ensuring all paperwork and administration work is concluded with each hire
- Checking availability of machines and ensuring machine checks are up to date
- Delivering high levels of customer service to all customers
- Liaising with internal team members to ensure all bookings are coordinated accurately and efficiently
Requirements of Role:
- Previous experience in a Hire Desk Controller, Customer Service, or Administrative role, preferably within the construction industry.
- Experience working within the Crane Hire, Powered Access, or Plant Hire industry
- Strong communication, organisation and customer service skills
Hire Controller in Colchester employer: executive-network-group
Join a well-established, independent hire company in Essex that values its employees and fosters a friendly, empowering work culture. With competitive salaries, an incentivising holiday allowance, and comprehensive training, this organisation not only prioritises exceptional service but also invests in your professional growth, making it an ideal place for those seeking a rewarding career in the construction machinery sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry and let them know you're on the hunt for a Hire Desk Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they pride themselves on a friendly working environment. Be ready to showcase how your experience aligns with their values and how you can contribute to their exceptional service.
✨Tip Number 3
Practice your customer service skills! Since delivering high levels of customer service is key for this role, think of examples from your past experiences where you've gone above and beyond for customers. This will help you stand out during interviews.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the Hire Desk Controller position. Plus, it shows you're serious about joining a company that values its employees and offers full product training.
We think you need these skills to ace Hire Controller in Colchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hire Desk Controller role. Highlight your experience in customer service and any relevant roles in the construction or hire industry. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our friendly working environment. We love seeing enthusiasm and personality!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your strong communication skills. Keep your language clear and concise, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at executive-network-group
✨Know Your Stuff
Make sure you brush up on the specifics of the hire industry, especially around construction machinery. Familiarise yourself with common terms and processes related to hire desk operations, as this will show your potential employer that you're genuinely interested and knowledgeable about the role.
✨Showcase Your Customer Service Skills
Since delivering high levels of customer service is key for this position, prepare examples from your past experiences where you've gone above and beyond for a customer. Think about how you handled difficult situations or resolved issues effectively, as these stories will highlight your suitability for the role.
✨Be Organised
As a Hire Desk Controller, organisation is crucial. During the interview, demonstrate your organisational skills by discussing how you manage your time and tasks. You could even bring a planner or a digital tool you use to keep track of your responsibilities, which can impress the interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the company culture, team dynamics, or specific challenges they face in the hire industry. It shows that you're engaged and serious about the role, plus it gives you valuable insights into whether the company is the right fit for you.
