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- Tasks: Coordinate servicing and repairs for heavy plant equipment, ensuring top-notch service delivery.
- Company: Leading UK dealership in the heavy plant industry with a focus on teamwork.
- Benefits: Competitive salary, 25 days holiday, health cash plan, and enhanced pension.
- Other info: Fast-paced environment with opportunities for career growth and development.
- Why this job: Join a dynamic team and make a real impact in the heavy plant sector.
- Qualifications: Technical understanding of heavy plant, excellent customer service, and strong IT skills.
A leading UK dealership specialising in Heavy Plant are looking for a Service Co-ordinator to join their team to hold responsibility for end to end management of servicing and repair activities, while managing resources to deliver an excellent and consistent level of service.
Salary: £32,000 - £38,500 DOE + benefits
What’s on Offer:
- 25 days holiday + bank holidays
- Health Cash Plan
- Free Physio Access
- 24/7 GP Service
- Enhanced Sick Pay
- Family Leave
- IVF Support
- Retirement Support
- Enhanced Pension
- Cycle to Work Discounts
The requirements of the Service Co-ordinator will be:
- Responsible for the co-ordination of engineer diaries, materials, labour and other necessary resources required for the efficient completion of any job
- Quoting for any additional repairs identified as required
- Ensure compliance with all processes and dealer operating standards
- Ensure adherence to timeframes and technical information, and to close all jobs in a timely manner
- Strive to meet relevant KPI’s
- Working 1 Saturday morning in every 4, time off in lieu
The ideal candidate for Service Co-ordinator will have:
- Technical understanding within the heavy plant industry is essential
- Excellent Customer service skills both over the phone and email
- Understanding mechanical terminology and able to read and understand technical reports
- Strong IT skills
- Ability to work in a fast paced environment with conflicting priorities
- Ability to manage resources through planning and co-ordinating
Apply online or call for a confidential discussion.
Service Co-ordinator Brownhills in Chasetown employer: executive-network-group
Contact Detail:
executive-network-group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-ordinator Brownhills in Chasetown
✨Tip Number 1
Network like a pro! Reach out to people in the heavy plant industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can talk confidently about mechanical terminology and how it relates to the role of a Service Co-ordinator. We want you to shine!
✨Tip Number 3
Showcase your customer service skills! Whether it's through mock interviews or networking chats, practice how you would handle customer queries and complaints. This is key for the Service Co-ordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Co-ordinator Brownhills in Chasetown
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Co-ordinator role. Highlight your technical understanding of the heavy plant industry and any relevant experience you have in managing resources and coordinating tasks.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your customer service skills and how you can contribute to delivering an excellent level of service.
Showcase Your IT Skills: Since strong IT skills are essential, don’t forget to mention any relevant software or tools you’re familiar with. This will show us that you can handle the fast-paced environment and conflicting priorities.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at executive-network-group
✨Know Your Technical Stuff
Brush up on your technical knowledge related to heavy plant machinery. Be ready to discuss specific equipment, mechanical terminology, and any relevant experience you have. This will show that you understand the industry and can communicate effectively with engineers.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about situations where you resolved issues or went above and beyond for a client. This is crucial as the role involves liaising with customers over the phone and via email.
✨Showcase Your Organisational Skills
Since the role requires managing engineer diaries and resources, be ready to discuss how you prioritise tasks and manage conflicting priorities. Share specific strategies or tools you use to stay organised and ensure timely job completion.
✨Familiarise Yourself with KPIs
Understand the key performance indicators relevant to the role. Be prepared to discuss how you’ve met or exceeded KPIs in past positions. This shows that you’re results-driven and understand the importance of performance metrics in a service co-ordinator role.