JOB TITLE: SERVICE CONTROLLER
LOCATION: Newark, Nottinghamshire
SALARY: £33,000–£35,000 per annum, plus 10% bonus
LOCATION:Newark, Nottinghamshire.
THE OPPORTUNITY:
Our client is an established specialist machinery business supplying equipment and aftermarket support to customers across the construction, forestry, recycling and associated industries. Working with leading machinery brands, the business provides equipment sales, servicing, maintenance, repairs and parts support to customers throughout the UK.
An opportunity has arisen for an organised and customer-focused Service Controller to join the aftersales team at the Newark depot. This is a key role coordinating field service engineers, managing service schedules and ensuring customer requirements are handled efficiently, helping maximise machine uptime and deliver a high standard of customer service.
This position would suit an experienced Service Controller or service professional with a background in plant, construction equipment, agricultural machinery, HGVs or a similar engineering environment who enjoys working in a fast-paced, customer-focused operation.
KEY RESPONSIBILITIES:
• Coordinate and schedule field service engineers, allocating work according to customer priorities, engineer availability, location and technical requirements.
• Act as a key point of contact for customers requiring servicing, maintenance, breakdown assistance and technical support.
• Manage incoming service requests, assess urgency and ensure jobs are planned and progressed efficiently.
• Monitor engineer workloads and utilisation, adapting schedules to respond to changing priorities and urgent breakdowns.
• Maintain accurate service records, job details, engineer reports and customer information within the company’s business management system.
• Liaise with engineers, parts, sales, workshop and other internal teams to ensure the correct resources are available to complete jobs.
• Coordinate parts requirements, ensuring components are identified, ordered and available to minimise delays and equipment downtime.
• Monitor outstanding work, follow up on incomplete jobs and ensure service reports are returned and processed promptly.
• Review engineer reports to identify additional repair requirements, service opportunities and potential parts or aftermark...
Service Controller in Newark on Trent employer: Executive Network Group Careers
Join a dynamic and supportive team as a Field Service Engineer in Wiltshire, where your growth is our priority. We offer comprehensive training, a friendly work culture, and a competitive benefits package, ensuring you have the tools to succeed and advance in your engineering career. With a commitment to high-quality service and employee development, this is an excellent opportunity for those looking to make a meaningful impact in the construction equipment industry.
Contact Details:
Executive Network Group Careers Recruitment Team
