IT Support Engineer in Chippenham

Salary

Requirements

• Proven experience in an IT support role or similar position.
• Eager to learn advanced IT technologies.
• Basic knowledge of Microsoft 365 and Active Directory, including creating users and assigning security groups and licenses.
• Familiarity with print servers (beneficial if experienced in deploying printers via GPO or Intune).
• Experience in building laptops using MDT or Autopilot.
• Ability to troubleshoot low-level IT issues and escalations.
• Basic understanding of networking principles.
• Basic Hyper‑V VM management experience.
• Familiarity with ITIL‑controlled environments.
• Understanding of basic CMD and Power Shell commands/scripts.
• Experience configuring network equipment at a basic level.
• Knowledge of Windows DFS and security permissions.
• Understanding of Share Point permissions and folder structures.
• Experience in setting up users and profiles in ERP systems, particularly Quantum (Aviation ERP).
• Ability to follow guides provided by senior technicians.
• Excellent attention to detail and methodical thinking.

Responsibilities

• Support our team with various IT tasks to enhance productivity.
• Provide technical assistance to end users by troubleshooting and resolving issues related to laptops, phones, printers, and office hardware/software.
• Manage user permissions, Share Point structures, and IT equipment provisioning (1st and 2nd line IT support).
• Support data protection protocols, including MFA, VPN, and ISO 27001-aligned practices.
• Assist in IT projects.
• Create and assist in the development of documentation, including knowledge base articles for the IT team and end users.
• Support senior IT engineers with security, infrastructure, and data analytics tasks.
• Learn processes related to downloading, analyzing, and extracting data from aircraft PDF document records.
• Assist in running crystal reports and generating SQL scripts to import data into Quantum (Aviation ERP).
• Help run SQL commands in Quantum to update and correct data.
• Technologies
• Active Directory
• ERP
• Hardware
• Hyper‑V
• Support
• ITIL
• Microsoft 365
• Network
• Power Shell
• SQL
• Security
• Share Point
• VPN
• Windows
• Office 365
• More

We are Executive Jet Support Ltd, a world‑leading provider of commercial aircraft, engines, and airframe components, serving nearly 300 operators across over 50 countries.

We emphasize long‑term relationships, building trust and loyalty with our customers, and take pride in the support we provide.

We consider ourselves a family‑based company and strive to be a great place to work.

As an IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our office by providing IT and admin support to our team.

This role offers a fantastic learning opportunity within a dynamic and professional aviation environment.

If you possess the skills, drive, and ambition we seek, we invite you to send us your CV and a covering letter.

• Position Type
• Full‑time

Benefits

• Annual bonus scheme
• Life assurance
• Private healthcare cover
• Incremental holiday entitlement
• Extra paid day off for your birthday
• Company sick pay scheme
• Attendance bonus
• Employee assistance program
• Perkbox rewards
• Weekly delivery of free fruit
• Free onsite parking
• Staff events last updated 29 week of 2026
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