Inside Sales Team Leader

The Inside Sales Team Leader will support Inside Sales initiatives and lead a team of more than 10 direct reports consisting of Sales Consultants and Senior Sales Consultants. This individual will work closely with the Manager, Inside Sales to support the achievement of NetJets’ overall sales and financial goals.

Tasks and Responsibilities

• Accountable for the execution and achievement of sales goals set forth by Sales Management, including quotas and processes for sales improvement and revenue generation.
• Formulate, execute, and measure targeted sales campaigns in conjunction with the Manager, Inside Sales.
• Manage a team of Sales Consultants in alignment with the strategy set out by the Manager, Inside Sales, and Sales Management team to ensure that each direct report is delivering their sales target.
• Coach Sales Consultants on sales strategy and tactics, pipeline, process, systems, business skills, and results.
• Formulate and guide Sales Consultants through their career achievement path and ensure attainment of sales targets and developmental milestones.
• Demonstrate an understanding of current market trends and provide the team with actionable insights.
• Ensure Sales Consultants are engaging prospective NetJets Owners through thoughtful and intelligent communication methods beyond marketing communications and mass email.
• Create, maintain, and update the teams and individual Reports and Dashboards in Salesforce CRM to provide clear visibility of KPIs to all users and management.
• Monitor team performance against KPIs and through individual ‘deep dive’ analysis to identify opportunities to increase conversion and accelerate the sales cycle.
• Collaborate with Manager, Inside Sales on high-priority projects including strategic planning, territory optimisation, incentive & commission strategy, and sales initiatives.
• Support the Sales team to continuously improve customer segmentation and develop best practice prospecting approaches specific to each segment to drive conversion.
• Provide proactive performance management within the team to quickly identify and address any individual challenges.
• Foster an energetic, competitive sales culture that actively lives out NetJets’ core competencies and supports the 20/20 Flight Plan.
• Identify and resolve barriers affecting sales conversion, including individual performance.
• Collaborate with Sales Executives and other internal stakeholders to develop positive and high-performing working relationships across the Sales team.
• Support safety and compliance programmes as well as GDPR rules, ensuring the Inside Sales team operates in accordance with internal policies, with issues appropriately reported and resolved.
• Assist in researching and acquiring tools and subscriptions to local news outlets and publications that provide credible information for prospect targeting in each territory.
• Lead and motivate team members in their areas of expertise and through performance metrics, driving a culture of excellence and results.
• Other duties as related or functionally linked within the same professional career.

Education

Bachelor's degree

Years of Experience

2-4 years of experience

Core Competencies

Service-Oriented, Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

• Educated to a degree level.
• Proven experience in a sales manager or team lead position, preferably in an Inside Sales environment (2-4 years).
• Excellent communication and interpersonal skills.
• Analytical and problem-solving skills, able to recommend alternative approaches to challenges.
• Ability to lead, motivate, and inspire direct reports to achieve their goals.
• Ability to understand, dissect, and communicate complex information.
• Ability to work in a fast-paced environment, prioritise workload, and meet sales targets.
• Proficient with Salesforce.com, Microsoft Word, PowerPoint, and Excel.
• Fluency in Business English (written and spoken).