At a Glance
- Tasks: Support customers with technical queries and troubleshoot ERP software issues.
- Company: Leading ERP software provider with a collaborative and innovative culture.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunity to grow in a well-established company with a focus on employee development.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: Interest in technology, strong problem-solving skills, and excellent communication.
The predicted salary is between 29700 - 36300 £ per year.
About Us
We are working with a leading ERP software provider to find their next team member. This organization delivers perfect-fit software solutions that elevate their customers' businesses. Powered by a customer-focused, collaborative, and innovative team, their software is used by more than 2,500 businesses worldwide. Continuously innovating since 1992, the company maintains an open and trusting environment that has created lasting relationships. With a team featuring many long-term employees, they focus on culture and success, aiming to inspire, support, and help staff develop—and enjoy—their careers. The company was honored in the Deloitte Fast 50 for the fourth year running in 2020 and is seeking dynamic team players who are customer-focused and share their enthusiasm for technology.
Scope of Role
This is a rewarding career opportunity at a well-established software firm. If you love working with technology and enjoy the variety of supporting customers and troubleshooting technical scenarios, this might be the right position for you. You will be supporting a range of Accounting, Stock, CRM, E-Commerce, Business Intelligence, and Supply Chain Management modules within the company's proprietary ERP software, serving as a key member of an evolving team. Working as part of the wider Customer Success Office (CSO), the mission is to provide the support and services required to allow customers to meet their ambitions for their ERP software.
Responsibilities
The Application Support Consultant will be responsible for assisting a growing customer base with technical and operational queries across a wide range of business processes. Duties will include responding to system operation inquiries, documenting issues, and working towards the optimal solution. The right person for this role will have a deep interest in technology and will utilize creative thinking and problem-solving skills to address issues.
Skills and Abilities
- A systematic approach to problem-solving with strong analytical skills and a "can do" attitude.
- Must demonstrate initiative, with the ability to work independently or as part of a team.
- Excellent communication skills and a friendly, empathetic manner.
- Ability to work under pressure and manage customer experience.
Application Support Consultant UK in Hemel Hempstead employer: Executive Integrity
Executive Integrity is an exceptional employer that fosters a culture of innovation and collaboration in the heart of Southampton. With a focus on cutting-edge technology in marine robotics, employees enjoy significant technical ownership and ample opportunities for career growth, all while working in a supportive environment that values creativity and forward-thinking solutions.
