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- Tasks: Own the customer journey and drive engagement in a fast-paced maritime SaaS environment.
- Company: Fast-growing maritime SaaS business transforming data engagement for ship owners.
- Benefits: Competitive pay, international exposure, and clear growth opportunities.
- Why this job: Make a real impact on product strategy and build strong client relationships.
- Qualifications: 4-7 years in B2B SaaS or maritime roles with strong communication skills.
- Other info: Join a young, ambitious team with a collaborative culture.
The predicted salary is between 48000 - 84000 £ per year.
A fast-growing maritime SaaS business with a unique product transforming how ship owners and operators engage with data. This is a vibrant, commercial environment where product, customer and brand sit at the heart of success.
What will you be doing?
- Owning the end-to-end customer journey, driving improved adoption, onboarding and long-term engagement
- Acting as the assured voice of the customer, translating real-world problems into impactful product and commercial insights
- Leading product messaging, brand consistency and creative go-to-market campaigns for new features
- Equipping sales teams with strong competitive intelligence and compelling value-led narratives
- Building trusted relationships with clients, turning successful users into advocates and case studies
Are you the ideal candidate?
- 4–7 years’ experience in a client-facing B2B SaaS, maritime or product/solutions role
- Commercially focused, analytical and confident influencing product direction
- A motivated, creative communicator able to engage technical and commercial stakeholders
- Highly organised, determined and comfortable in a fast-paced, entrepreneurial setting
- Fluent English essential; maritime exposure or additional languages a plus
What’s in it for you?
- Competitive compensation at the upper end of the market
- High-visibility role with real influence over product and strategy
- International exposure with occasional travel
- Strong, collaborative culture with a young, inspired and ambitious team
- Clear growth opportunities in a refreshed, scaling business
Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.
Customer Success Manager in London employer: Executive Integrity | B CorpTM
Contact Detail:
Executive Integrity | B CorpTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the maritime SaaS space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in customer success and how you've driven engagement in previous roles. Use real examples to demonstrate your impact and creativity.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how you can add value to their team, especially in customer success.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your talents. Plus, it shows you’re genuinely interested in joining our vibrant team. Let’s get you on board!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in B2B SaaS and any maritime knowledge you have, as this will show us you're a great fit for our unique environment.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive customer engagement and adoption. We love seeing quantifiable results, so don’t hold back on the numbers!
Be Authentic: Let your personality shine through in your application. We’re looking for motivated and creative communicators, so don’t be afraid to express your passion for customer success and how you can contribute to our vibrant culture.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures we receive all your details correctly and gives you the best chance to stand out in the process!
How to prepare for a job interview at Executive Integrity | B CorpTM
✨Know Your Product Inside Out
Before the interview, make sure you understand the company's product and how it transforms the maritime industry. Familiarise yourself with its features and benefits, and think about how you can articulate these to potential clients.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully driven customer engagement and adoption. Highlight how you turned challenges into opportunities and how your actions led to measurable results.
✨Be Ready to Discuss Stakeholder Engagement
Since this role involves engaging both technical and commercial stakeholders, come prepared with examples of how you've effectively communicated with diverse teams. Think about how you can demonstrate your ability to influence product direction through customer insights.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the company’s growth and culture. Ask about their approach to customer success and how they measure the impact of their product on clients.
