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- Tasks: Own the customer journey and drive engagement in a fast-paced maritime SaaS environment.
- Company: Fast-growing maritime SaaS business transforming data engagement for ship owners.
- Benefits: Competitive pay, international exposure, and clear growth opportunities.
- Why this job: Make a real impact on product strategy and build strong client relationships.
- Qualifications: 4-7 years in B2B SaaS or maritime roles with strong communication skills.
- Other info: Join a young, ambitious team with a collaborative culture.
The predicted salary is between 48000 - 84000 £ per year.
Location: London – 5 days per week in the office
A fast-growing maritime SaaS business with a unique product transforming how ship owners and operators engage with data. This is a vibrant, commercial environment where product, customer and brand sit at the heart of success.
What will you be doing?
- Owning the end-to-end customer journey, driving improved adoption, onboarding and long-term engagement
- Acting as the assured voice of the customer, translating real-world problems into impactful product and commercial insights
- Leading product messaging, brand consistency and creative go-to-market campaigns for new features
- Equipping sales teams with strong competitive intelligence and compelling value-led narratives
- Building trusted relationships with clients, turning successful users into advocates and case studies
Are you the ideal candidate?
- 4–7 years’ experience in a client-facing B2B SaaS, maritime or product/solutions role
- Commercially focused, analytical and confident influencing product direction
- A motivated, creative communicator able to engage technical and commercial stakeholders
- Highly organised, determined and comfortable in a fast-paced, entrepreneurial setting
- Fluent English essential; maritime exposure or additional languages a plus
What’s in it for you?
- Competitive compensation at the upper end of the market
- High-visibility role with real influence over product and strategy
- International exposure with occasional travel
- Strong, collaborative culture with a young, inspired and ambitious team
- Clear growth opportunities in a refreshed, scaling business
Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.
Customer Success Manager in London employer: Executive Integrity | B Corp™
Contact Detail:
Executive Integrity | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the maritime SaaS space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to share specific examples of how you've driven customer success in previous roles. Use metrics and stories to illustrate your impact – it’ll make you stand out from the crowd.
✨Tip Number 3
Research the company inside out! Understand their product, their customers, and their market position. This knowledge will not only help you in interviews but also show that you're genuinely interested in the role and the company’s mission.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a Customer Success Manager. Plus, it makes it easier for us to spot your application!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in B2B SaaS and any maritime exposure you have. We want to see how your skills align with our vibrant environment!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven customer engagement or improved adoption rates. We love numbers!
Be Authentic: Let your personality shine through in your application. We’re looking for motivated, creative communicators, so don’t be afraid to express your passion for customer success and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our ambitious team!
How to prepare for a job interview at Executive Integrity | B Corp™
✨Know Your Product Inside Out
Before the interview, make sure you understand the company's product and how it transforms the maritime industry. Familiarise yourself with its features and benefits, and think about how you can articulate these to potential clients. This will show your genuine interest and help you connect with the interviewers.
✨Prepare Real-World Examples
Think of specific instances from your past experience where you've successfully managed customer relationships or driven product adoption. Be ready to share these stories during the interview, as they will demonstrate your ability to handle the responsibilities of a Customer Success Manager effectively.
✨Showcase Your Analytical Skills
Since the role requires a commercially focused and analytical mindset, prepare to discuss how you've used data to influence product direction or improve customer engagement in previous roles. Bring examples of metrics you've tracked and how they informed your decisions.
✨Engage with Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and future product developments. This not only shows your enthusiasm but also helps you assess if the company is the right fit for you.
